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- Tasks: Lead and motivate a call centre team to achieve performance targets and deliver excellent customer service.
- Company: First Home Improvements is a growing company focused on innovation and quality in home improvement.
- Benefits: Enjoy ongoing training, career progression, and a supportive team environment.
- Why this job: Join a dynamic team that values customer satisfaction and offers opportunities for personal growth.
- Qualifications: Experience in call centre management, strong leadership skills, and a sales-focused mindset required.
- Other info: Experience in the home improvement industry is preferred but not essential.
The predicted salary is between 36000 - 60000 £ per year.
First Home Improvements is seeking a dynamic and results-driven Call Centre Manager to lead our busy in-house call centre team. You will be responsible for overseeing daily operations, ensuring high levels of customer service, managing team performance, and driving sales through effective campaign management.
Key Responsibilities:
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Manage and motivate a team of call centre agents to meet performance …
Locations
call centre manager employer: First Home Improvement
Contact Detail:
First Home Improvement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land call centre manager
✨Tip Number 1
Familiarise yourself with the home improvement industry. Understanding the products and services offered will help you connect better with both your team and customers, showcasing your passion for the sector.
✨Tip Number 2
Highlight your leadership skills during any interactions. Be prepared to discuss specific examples of how you've motivated teams in the past, as this role heavily relies on effective team management.
✨Tip Number 3
Prepare to discuss your experience with call centre metrics and KPIs. Being able to demonstrate your understanding of these performance indicators will show that you're results-driven and ready to take on the challenges of the role.
✨Tip Number 4
Research First Home Improvements and their customer service approach. Tailoring your conversation to reflect their values and demonstrating how you can enhance their customer engagement strategies will set you apart from other candidates.
We think you need these skills to ace call centre manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management or supervisory roles. Emphasise your leadership skills, sales achievements, and any relevant experience in the home improvement industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to drive team performance. Mention specific examples of how you've successfully managed teams and improved customer engagement in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication, organisational, and coaching skills. These are crucial for the Call Centre Manager role, so make sure they stand out.
Showcase Results: Include quantifiable results from your past experiences, such as improvements in call quality, team performance metrics, or successful campaign outcomes. This will demonstrate your effectiveness as a manager.
How to prepare for a job interview at First Home Improvement
✨Showcase Your Leadership Skills
As a Call Centre Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated agents to meet targets and improve performance.
✨Emphasise Customer Service Excellence
Highlight your commitment to customer satisfaction during the interview. Be ready to discuss specific strategies you've implemented to enhance customer service and how you monitor call quality to ensure high standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you resolved them, particularly in managing call campaigns or team dynamics.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in the home improvement industry and call centre management. Being knowledgeable about current practices will show your passion for the field and your readiness to implement innovative strategies.
