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- Tasks: Engage with customers face-to-face and via phone to enhance their property experience.
- Company: Join a well-established company known for its commitment to customer service excellence.
- Benefits: Receive full training, enjoy a supportive team environment, and gain valuable experience.
- Why this job: Be part of a growing team where your communication skills can shine and make a difference.
- Qualifications: No experience necessary, but customer service or marketing background is a plus.
- Other info: We're looking for 3 motivated individuals ready to grow with us!
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative – FULL TIM Due to expansion we are looking for 3 motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage. Responsibilities of the role Communicating either face to face or via telephone to deliver a funding allowance to help update their properties Communicating face to face Engaging with existing customers Promoting the company’s services and extras Booking appointments for our services and filing reports of every customer Dealing with questions and queries in order to continuously improve customer care Arranging and booking in service calls if required Skills and qualifications
Customer Service Advisor employer: First Home Improvement Careers
Contact Detail:
First Home Improvement Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with our company's services and values. Understanding what we offer will help you engage with customers more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since the role involves face-to-face interactions and phone calls, being able to convey information clearly and confidently is key to impressing us during the interview.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully handled customer queries or complaints, as this will demonstrate your capability to improve customer care.
✨Tip Number 4
Be prepared to discuss how you would promote our services. We value proactive team members, so think about creative ways to engage customers and encourage them to take advantage of our offerings.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure to highlight any relevant experience in customer service or marketing. Even if you don't have direct experience, emphasize transferable skills such as communication, problem-solving, and teamwork.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in customer service and how you can contribute to the team, even if you are new to the field.
Showcase Your Communication Skills: Since the role involves face-to-face and telephone communication, provide examples in your application that demonstrate your ability to engage with customers effectively and handle queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Home Improvement Careers
✨Show Your Communication Skills
Since the role involves a lot of face-to-face and telephone communication, be prepared to demonstrate your communication skills. Practice clear and concise responses to common customer service scenarios.
✨Highlight Relevant Experience
Even if you don't have direct experience in customer service, think about any relevant experiences you have in marketing or other roles that required customer interaction. Be ready to discuss how those experiences can translate to this position.
✨Understand the Company’s Services
Do some research on the company and its services before the interview. Being knowledgeable about what they offer will show your enthusiasm for the role and help you engage more effectively during the conversation.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
