At a Glance
- Tasks: Lead operations at our depots, ensuring safe and efficient bus services.
- Company: Join First Bus, a leading UK bus operator embracing innovation.
- Benefits: Health support, discounted travel, 25 days holiday, and flexible working.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Shape the future of public transport while building a high-performing team.
- Qualifications: Proven leadership skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
About First Bus
Are you ready to advance your career with one of the UK's leading bus operators?
Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles.
We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
- Location
- Stoke-On-Trent (preferred) or Worcester
- Contract
- Full-time, permanent
- Job Overview
We have a fantastic opportunity for an Operations Manager to the Midlands leadership team overseeing our Adderley Green & Worcester depots on a full time permanent basis.
You must be willing to travel between the two depots.
Reporting to the General Manager, the Operations Manager is accountable for all aspects of operational performance for the depot.
As a champion of our customers, the successful candidate will build and maintain a customer centric culture.
You will support your team in delivering excellent customer experiences, while leading a governance agenda that supports legislative and policy compliance.
Through your leadership, the Operations Manager will establish and develop an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.
Key Responsibilities
- Ensure cost efficient delivery of a safe, punctual service
- Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
- Drive engagement with drivers, management team, and customers
- Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
- Manage Service delivery team across all assigned depots in accordance with First Group policies, standard operating procedures and all relevant legislation
- Deliver agreed plans and budgets, including established level of service and service quality.
- Ensure staff planning at the depot meets the operating requirements of the business
- Ensure an effective working relationship with recognised trade union representatives and officials
- Manage and plan collision reduction and staff/passenger injury reduction
- Manage and deliver agreed key performance indicators • To effectively manage the teams in all areas of people management; development, absence management and compliance
- Ensure positive working relationships are maintained between operations, commercial and engineering functions
- Liaise with external bodies to improve performance of lost miles and punctuality.
- Ensure all cash handling procedures are followed
- Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner
Skills/Experience
- Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
- Strong influencing and negotiation skills
- Excellent customer service focus
- Team builder and driver of high-performance teams
- Certificate of Professional Competence in Passenger Transport would be desirable.
- A willingness to study for CPC is essential
- passion for safety and driving to deliver a high performing safety behavioural culture
- Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
- Ability in endorsing commitment to set long/short-term objectives
- Mentoring/coaching skills in the progression of the deliverables of the business
- Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
- Aptitude to build and maintain stakeholder relations, indicative of a professional leader
- Capacity to manage and commute between multi-site operations, providing cover when required
Benefits
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you!
This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice.
Our EAP provision offers 24hr, 365 days a year mental health support.
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
- Equal Opportunities
Public transport serves everyone, whatever their differences.
At First Bus, we want to be an employer open to you, no matter what your differences are.
We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people.
We welcome applications from all.
#J-18808-Ljbffr
Operations Manager in Worcester employer: First Group
First Group in Doncaster is an excellent employer, offering a supportive work culture that prioritises employee development through fully paid training for aspiring bus drivers. With benefits like free bus travel for family and discounted rail travel, employees enjoy a rewarding work-life balance while contributing to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Worcester
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like First Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by First Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Manager in Worcester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at First Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at First Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into First Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at First Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at First Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to First Group.
