At a Glance
- Tasks: Deliver exceptional customer service and sell tickets efficiently.
- Company: Join GWR, a leading rail company transforming travel experiences.
- Benefits: Enjoy health perks, discounts, free travel, and a supportive work environment.
- Other info: Comprehensive training provided with excellent growth opportunities.
- Why this job: Make a real difference in customer journeys while developing your skills.
- Qualifications: Strong customer service skills and a proactive attitude required.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.
Key Responsibilities
- Deliver top-tier customer service.
- Sell tickets and services professionally and efficiently.
- Maintain ticket machines and complete accountancy tasks.
- Assist customers with boarding and alighting trains when required, ensuring a safe and positive customer experience.
- Assist customers with luggage when required, ensuring a safe and positive customer experience, including the safe deployment of ramps.
- During periods of cold weather, grit station platforms and access areas in preparation for the first train service to help maintain a safe environment for customers and colleagues.
What You Need
- Strong customer service skills.
- A proactive attitude and confidence in decision-making.
- Attention to detail and good numerical ability.
- Ability to work independently and as part of a team.
Why Join Us
- Work in a supportive and dynamic environment where customer satisfaction is at the heart of everything we do.
- Enjoy opportunities for growth and development while utilizing your problem-solving and people skills.
- Become a key part of a team that values your contribution and empowers you to shine.
Working Hours
This full-time role requires shift work, including weekends and bank holidays. You'll be contracted to 35 hours per week, with a combination of early and late shifts between the hours of 04:45 – 20:20 (Mon – Sat), 07:50 – 16:40 (Sun). Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
What to Expect
Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). If successful, you'll be invited to attend a competency-based interview, which is tentatively scheduled for the week commencing 13 July 2026. Successful applicants will need to pass a medical assessment (including drug and alcohol screening) and complete a Basic DBS check. Comprehensive training will be provided, including a three-week training programme in Swindon to equip you with the skills and knowledge you'll need for the role.
About GWR
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it’s a relaxing, efficient, and enjoyable experience. That’s why we’re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving, electric vehicle salary sacrifice scheme.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – Neurodiversity Health Assured – Neurodiversity Additional Information GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!
Customer Sales Advisor in Worcester employer: First Group
At GWR, we pride ourselves on fostering a supportive and dynamic work environment where exceptional customer service is paramount. As a Customer Sales Advisor, you'll not only enjoy comprehensive training and opportunities for personal growth but also benefit from a range of perks including health and wellbeing initiatives, travel discounts, and a commitment to inclusivity. Join us in transforming rail travel and making every journey special while being part of a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Group:Your cover letter is your chance to shine! Tell us why you want to work at First Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Group!
How to prepare for a job interview at First Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
