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- Tasks: Ensure passengers have valid tickets and deliver top-notch customer service.
- Company: Major train operator in Westbury with a focus on customer satisfaction.
- Benefits: Competitive salary, commission on ticket sales, and flexible working hours.
- Why this job: Join a dynamic team and make travel smoother for everyone.
- Qualifications: Excellent communication skills and prior customer service experience.
- Other info: Opportunity for career growth in the transport industry.
The predicted salary is between 24512 - 28218 £ per year.
A major train operator in Westbury is seeking a Ticket Examiner to ensure all passengers have valid tickets and to provide outstanding customer service. You will work both on trains and at stations, requiring flexibility, excellent communication skills, and prior customer service experience.
The position offers a salary of £24,512 pro rata during probation, rising to £28,218 pro rata thereafter, with additional commission based on ticket sales.
Rail Ticket Examiner - Customer Focus & Revenue Protection in Westbury employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Ticket Examiner - Customer Focus & Revenue Protection in Westbury
✨Tip Number 1
Get to know the company! Research the train operator and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Ticket Examiner, you'll need to interact with passengers regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working on trains and at stations, so be prepared to discuss your availability and willingness to work in different environments during interviews.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Rail Ticket Examiner - Customer Focus & Revenue Protection in Westbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing outstanding service!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Ticket Examiner role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the specific job. Mention how your skills align with the responsibilities of ensuring valid tickets and enhancing customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at First Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of providing outstanding service, which is key for a Rail Ticket Examiner.
✨Familiarise Yourself with Ticketing Systems
Get to grips with how ticketing works in the rail industry. Research common ticket types and pricing structures. Being knowledgeable about these aspects will demonstrate your commitment to the role and help you answer questions confidently.
✨Practice Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might even want to role-play potential scenarios with a friend, such as dealing with a passenger without a valid ticket. This will help you feel more prepared and relaxed during the actual interview.
✨Show Flexibility and Adaptability
Be ready to discuss how you've handled changing situations in previous jobs. The role requires flexibility, so share specific examples where you adapted to new challenges or worked in different environments. This will highlight your suitability for the dynamic nature of the job.
