At a Glance
- Tasks: Welcome guests, sell tickets, and ensure a smooth experience at the London Cable Car.
- Company: Join a diverse team at the iconic London Cable Car.
- Benefits: Competitive pay, generous holidays, travel discounts, and health support.
- Other info: Flexible weekend shifts with opportunities for growth and learning.
- Why this job: Be part of an exciting environment while delivering top-notch customer service.
- Qualifications: Team player with a positive attitude and strong numerical skills.
The predicted salary is between 11141 - 11141 € per year.
Welcome Host 14 Hours – £11,141.25
About the job
Delivering the highest standards of service for all the guests and ensuring that all guests are greeted and made to feel welcome. Responsible for selling tickets and maximising revenue through upselling, working both within the ticket office and outside managing the gateline by checking and validating tickets to ensure a smooth and efficient guest experience. Supporting site management with Health & Safety issues, queue management, Emergency incident plans, First Aid and Fire Marshalling.
Your main responsibilities will be:
- Actively participate in all areas of the London Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations.
- Successfully maximize sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.
- Proactive in ensuring any guest complaints are dealt with immediately with a can-do approach ensuring that they leave satisfied.
- Work constantly towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+).
- Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
- Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
- Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, consistency in adhering to the London Cable Car Cash Handling Policy.
- Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
- Aid the Guest Experience Manager in organising paperwork & photocopying, maintaining stationary/ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
- Assist the Group Bookings Department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material.
- Excellent time management skills.
- Provide assistance within the Cable Car Experience café, Teddy Mountain, retail and meet and greet.
- Responsible for the safe handling and service of alcohol, delivering the champagne experience in a professional and engaging manner while ensuring compliance with licensing regulations.
- Carry out any other reasonable duties requested by management to support the smooth running of the operation.
As a minimum, you will need to have:
- Strong team player with the ability to work collaboratively in a fast-paced environment.
- Positive, proactive attitude with a focus on delivering excellent guest service.
- Strong numerical and reporting skills.
- Understanding of how to drive sales and positive guest experience.
- Works in a systematic, methodical and orderly way.
- Communicates problems and challenges early, involving the right people.
- Is health, safety and wellbeing conscious.
- Cash Handling – desirable.
- Manages and maintains quality and productivity of their work.
- Seeks opportunities to learn and share knowledge.
- Experience in a similar role in a visitor attraction.
About the location
London Cable Car, North Greenwich.
Working pattern
This role is working 2 days out of 7 (Saturday and Sunday). Shift patterns vary from 06:30 – 00:00.
Your benefits
- Competitive Pay & Generous Holidays
- Travel Offers
- Discounts & Offers
- Health & Wellbeing
- Employee Assistance Programme
- Pension Plans
- Employee Share Plans
Welcome Host (Part Time - Weekends) employer: First Group
At FirstGroup, we pride ourselves on being an exceptional employer, offering a vibrant work culture at the iconic London Cable Car in North Greenwich. Our commitment to employee growth is evident through comprehensive training and development opportunities, while our inclusive environment ensures that every team member feels valued and empowered. With competitive pay, generous holidays, and a range of health and wellbeing benefits, we strive to create a rewarding experience for all our Welcome Hosts who are dedicated to delivering outstanding guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host (Part Time - Weekends)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the London Cable Car and its values. This way, you can show off your knowledge and enthusiasm for the role, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role that focuses on guest interaction. Plus, it shows that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Welcome Host (Part Time - Weekends)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Welcome Host role. Highlight any relevant experience you have in customer service or sales, and mention how you can help us achieve that 5-star level of guest satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Welcome Host. Familiarise yourself with the key tasks like upselling tickets and managing guest experiences. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent guest service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive attitude and how you handle complaints effectively to ensure guest satisfaction.
✨Brush Up on Health & Safety Knowledge
Given the importance of health and safety in this position, it’s wise to review basic protocols and procedures. Be ready to discuss how you would manage situations related to safety and emergency incidents, showing that you take these responsibilities seriously.
✨Dress to Impress
First impressions matter! Make sure you present yourself well during the interview. Dress smartly and adhere to uniform standards, as this reflects your understanding of the role's expectations and your commitment to maintaining high personal presentation.
