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- Tasks: Manage train operations and ensure a world-class customer experience.
- Company: Join GWR, a leader in sustainable rail travel with a rich heritage.
- Benefits: Enjoy free rail travel, health care plans, and a defined benefit pension scheme.
- Why this job: Be part of a diverse team transforming train travel into a friendly and efficient experience.
- Qualifications: Must be 18+, with excellent communication skills and front-line customer service experience.
- Other info: This role is for a talent pool, with flexible shifts and opportunities for growth.
The predicted salary is between 40000 - 49000 £ per year.
Who are we?GWR is the proud custodian of Brunel\’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empoweringour team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
What You\’ll Do?
Be the face of GWR, providing friendly, helpful and professional customer service.
Manage the safety and operation of the train, liaising with drivers and station colleagues.
Check and sell tickets while maintaining a safe and welcoming environment on board.
Handle customer queries and situations calmly and confidently.
What We\’re Looking For?
Excellent communication and customer service skills.
A positive, proactive attitude and professional approach.
Flexibility to work various shifts (including weekends and bank holidays).
Ability to stay calm under pressure and work as part of a team.
Previous front-line customer service experience is desirable.
Working Pattern?Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)
Key Details?
As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
As a safety-critical role, you\’ll need to pass a medical, including hearing, vision and colour vision tests.
Full training is provided to set you up for success in the role.
What to Expect
After submitting an application, complete an online Situational Judgement Test (recommended on a laptop or computer).
We will review any previous test results and update your application accordingly.
If further testing is required, you will be provided with practice materials for the Stage 1 assessments, followed by online tests (recommended on a laptop or computer) one week later. All tests must be completed within the specified deadlines.
Once testing is complete, your application will be reviewed by the hiring manager.
If shortlisted, you will be invited to attend an assessment day, which includes group exercises and a competency-based interview.
Successful candidates must pass a medical assessment (colour vision, drug & alcohol screening) and complete a Basic DBS check.
Full training provided, including a 8 week programme in Swindon to prepare you for the role.
About GWR?At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK\’s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\’s a relaxing, efficient and enjoyable experience. That\’s why we\’re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
Health & Wellbeing : Health Cash Plan, health screenings, EAP, gym discounts.
Lifestyle : Costco membership, bike scheme, retail discounts.
Financial : Pension, share-saving schemes, payroll giving.
Travel : Free GWR Travel pass . Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – Neurodiversity Health Assured – NeurodiversityGWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
INGWR
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Train Manager - Talent Pool employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager - Talent Pool
✨Tip Number 1
Familiarise yourself with GWR's values and mission. Understanding their commitment to customer service and safety will help you align your responses during interviews, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Network with current or former GWR employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've demonstrated excellent customer service or handled challenging situations. This will help you articulate your skills effectively.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working various hours, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Train Manager - Talent Pool
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Train Manager position. Highlight your relevant experience in customer service and any supervisory roles you've held.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to manage challenging situations, and any experience in a regulated environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples from your past experiences that demonstrate your ability to deliver outstanding service and work as part of a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at First Group
✨Show Your Passion for Customer Service
As a Train Manager, delivering outstanding customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a world-class experience.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts, including weekends and bank holidays. Highlight your ability to adapt to changing situations and your willingness to work flexible hours. Share experiences where you successfully managed unexpected challenges.
✨Emphasise Teamwork and Communication Skills
Train Managers work closely with colleagues from different departments. Discuss your experience in team settings and how you effectively communicate with others. Provide examples of how you've built relationships and collaborated to achieve common goals.
✨Prepare for Safety and Operational Questions
Safety is paramount in this role. Familiarise yourself with the safety protocols relevant to train operations and be ready to discuss how you would handle safety-related scenarios. This shows that you understand the importance of maintaining a safe environment for passengers.