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- Tasks: Lead the train team, ensuring safety and delivering top-notch customer service.
- Company: Join GWR, a leader in transforming train travel across the South West.
- Benefits: Enjoy competitive pay, free rail travel, and a supportive team environment.
- Why this job: Be part of a dynamic team where no two days are the same!
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts and opportunities for growth in a diverse workplace.
The predicted salary is between 44000 - 62000 ÂŁ per year.
Train Manager
Plymouth
ÂŁ44,342 after training
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services and open new stations. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,500 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient and sustainable.
About the team
Train Managers are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners, and On-board Services. You will also liaise with the driver of the train and station colleagues.
What is the job?
As a Train Manager, you are responsible for the train and everyone on it. You\’ll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You\’ll be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
What are the main responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean, and pleasant environment is maintained.
What are you looking for?
If you can say “Yes” to these questions, you might be just the person for the job!
Are you passionate and proactive about delivering outstanding customer service?
Are you determined to always perform well and be proud to portray a professional image?
Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
Would you like a job where no two days are the same?
Would you be comfortable with working in a strictly regulated industry?
Are you able to stay cool, calm, and collected when things don\’t go to plan?
What do I need?
- An understanding of customers\’ needs.
- Excellent communication skills.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- Supervisory experience
- The confidence to manage challenging situations.
Where is the job?
The position is based in our depot at Plymouth station. This is where you will start and end your shifts. The station is approximately a ten‑minute walk from the main shopping centre.
What else do I need to know?
This job is being advertised to fill current vacancies and to create a talent pool ready to fill predicted future vacancies.
The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot.
The minimum age to apply for this position is 18 and you will need to meet the medical standard which includes having perfect colour vision.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on‑going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company‑sponsored health care plan, discounted shopping and an employee assistance programme.
The basic rate of pay during your training is ÂŁ30,580 and this rises to a basic rate of ÂŁ44,342 once you are productive.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
We are committed to providing all individuals with equal opportunity regardless of any disability – we can offer additional support for all application processes.
INGWR
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Train Manager employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Train Managers on LinkedIn or at local events. Ask them about their experiences and any tips they might have for you. Personal connections can really help you stand out!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences relate to customer service and safety management. We want to see your passion for delivering a world-class experience, so show us what you've got!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role like Train Manager. Wear something smart and professional to show that you take the opportunity seriously. It’s all about portraying that professional image!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining GWR and being part of our amazing team!
We think you need these skills to ace Train Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering outstanding customer service. We want to see how you can bring a friendly and reassuring attitude to the role of Train Manager.
Tailor Your Experience: Don’t just list your previous jobs; tailor your experience to match what we’re looking for. Focus on your front-line customer service and supervisory experience, and how these skills will help you manage the train and ensure safety.
Be Yourself: We value authenticity! Let your personality shine through in your application. Share examples of how you've handled challenging situations and built relationships with customers or team members.
Apply Through Our Website: Make sure to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at First Group
✨Know Your Customer Service Basics
As a Train Manager, you'll be the face of GWR, so brush up on your customer service skills. Think about past experiences where you’ve gone above and beyond for customers. Be ready to share specific examples that highlight your ability to handle challenging situations with grace.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Familiarise yourself with GWR's safety protocols and be prepared to discuss how you would ensure a safe environment for passengers. Show that you understand the importance of safety regulations and can remain calm under pressure.
✨Show Your Team Spirit
Train Managers work closely with various teams, so it’s crucial to demonstrate your ability to collaborate. Think of examples where you've successfully worked as part of a team, especially in high-pressure situations. Highlight your communication skills and how you build relationships with colleagues.
✨Be Flexible and Adaptable
This job requires flexibility, so be ready to discuss your availability and willingness to work varied shifts. Share experiences where you’ve adapted to new environments or changes in plans, showcasing your proactive attitude and readiness to embrace the unexpected.