At a Glance
- Tasks: Lead the train team, ensuring safety and delivering an exceptional customer experience.
- Company: Join GWR, a prestigious railway company transforming train travel in the UK.
- Benefits: Enjoy free rail travel, competitive pay, health care, and ongoing development opportunities.
- Other info: Flexible shifts with great career growth in a supportive environment.
- Why this job: Be part of a diverse team making train journeys memorable and safe for everyone.
- Qualifications: Customer service experience, excellent communication skills, and a passion for teamwork.
The predicted salary is between 30580 - 44342 £ per year.
What You\'ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We\'re Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)
Key Details?
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety-critical role, you\'ll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
- You must live within a maximum of 60 minutes\' travelling time of the depot
What to Expect
- Once you\'ve submitted your application, you\'ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
- After the vacancy closes, we\'ll review our database for any previous test results and update your application accordingly.
- You\'ll receive practice materials before being sent your online tests 7 days later.
- Once you\'ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you\'ll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates.
- Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
- Full training will be provided, including a 7 to 8-weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
🚄 About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK\'s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\'s a relaxing, efficient and enjoyable experience. That\'s why we\'re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗 Exceptional Individuals – Neurodiversity 🔗 Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
INGWR
Train Manager in Gloucester employer: First Group
At GWR, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and empowers our team of over 6,500 individuals. As a Train Manager based in Gloucester, you will enjoy comprehensive training, ongoing development opportunities, and a range of benefits including free rail travel for you and your family, a defined benefit pension scheme, and access to health care plans. Join us in transforming train travel and delivering outstanding customer experiences while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Train Manager in Gloucester
✨Tip Number 1
Get to know GWR and its values! Research the company culture and understand what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Train Manager, you'll be the face of GWR, so think about scenarios where you can demonstrate your ability to handle challenging situations with grace. Role-play with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former GWR employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This could give you valuable insights and even a potential referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the GWR family. Don’t miss out on this opportunity!
We think you need these skills to ace Train Manager in Gloucester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your passion for delivering outstanding customer service. We want to see how you can bring that enthusiasm to the role of Train Manager and create a great experience for our passengers.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for GWR.
Demonstrate Your Team Spirit:As a Train Manager, teamwork is key! Make sure to include examples of how you've successfully worked in a team environment. We love to see candidates who can collaborate effectively with others, especially in a busy setting like ours.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at First Group
✨Know Your Customer Service Basics
As a Train Manager, you'll be the face of GWR, so brush up on your customer service skills. Think about past experiences where you went above and beyond for a customer. Be ready to share specific examples that highlight your ability to handle challenging situations with grace.
✨Familiarise Yourself with Safety Protocols
Safety is paramount in this role. Make sure you understand the key safety protocols and regulations that govern train travel. You might be asked how you would handle an emergency situation, so having a clear plan in mind will show you're prepared and responsible.
✨Demonstrate Teamwork Skills
You'll be working closely with various teams, so it's essential to showcase your teamwork abilities. Prepare to discuss how you've collaborated with others in the past, especially in high-pressure environments. Highlight your communication skills and adaptability.
✨Show Enthusiasm for the Role
GWR is looking for passionate individuals who are excited about transforming train travel. During the interview, express your enthusiasm for the role and the company. Share why you want to be a Train Manager and how you align with GWR's values and vision.
