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For Companies At a Glance
- Tasks: Manage train operations and ensure a top-notch customer experience.
- Company: Join GWR, a leader in sustainable rail travel with a rich heritage.
- Benefits: Enjoy free rail travel, health care, and a supportive team environment.
- Why this job: Be part of a diverse team transforming train travel into a memorable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts and a commitment to inclusivity make this role unique.
The predicted salary is between 30000 - 44000 £ per year.
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering a team of nearly 7,000 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient and sustainable.
What is the team?
Train Managers are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners, and On-board Services. You\’ll also liaise with the driver of the train and colleagues at stations and in Control.
What is the job?
As a Train Manager, you are responsible for the train and everyone on it. You\’ll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You\’ll be able to adapt to new people, new places and new situations. We are proud to share a common set of values – these help us deliver for our customers and servecommunities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
What are the main responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean, and pleasant environment is maintained.
What are you looking for?
If you can say “Yes” to these questions, you might be just the person for the job!
- Are you passionate and proactive about delivering outstanding customer service?
- Are you determined to always perform well and be proud to portray a professional image?
- Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
- Would you be comfortable working in a strictly regulated industry with many rules and procedures?
- Are you able to stay cool, calm, and collected when things don\’t go to plan?
What do I need?
- An understanding of customers\’ needs.
- Excellent communication skills.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- Supervisory experience
- The confidence to manage challenging situations.
Where is the job?
The position is based in our depot at Paddington station. This is where you will start and end your shifts.
What else do I need to know?
The shifts include early starts and late finishes as well as weekends and bank holidays. You\’ll be working an average of 35 hours a week. Starting and finishing times may be when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot, have normal colour vision and be at least 18 years old. This position is being advertised to create a talent pool ready for predicted vacancies.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.
The basic rate of pay during your training is £30,580 and this rises to a basic rate of £44,342 once you are productive.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
INGWR
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Train Manager employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager
✨Tip Number 1
Familiarise yourself with GWR's values and mission. Understanding their commitment to customer service and safety will help you align your responses during interviews, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight any previous experience in front-line customer service or supervisory roles. Be ready to share specific examples of how you've handled challenging situations, as this will demonstrate your ability to stay calm under pressure.
✨Tip Number 3
Prepare to discuss your flexibility regarding shift patterns. Since the role requires working weekends and bank holidays, showing your willingness to adapt will make you stand out as a candidate.
✨Tip Number 4
Network with current or former GWR employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it takes to succeed as a Train Manager.
We think you need these skills to ace Train Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Train Manager at GWR. Highlight your relevant experience in customer service and any supervisory roles you've held.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to manage challenging situations, and experience in front-line customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples from your past experiences that demonstrate your ability to adapt and work as part of a team.
Prepare for Potential Questions: Think about how you would respond to questions regarding your ability to handle stressful situations, your understanding of customer needs, and your flexibility in working varied shifts. Practising these responses can help you feel more confident.
How to prepare for a job interview at First Group
✨Show Your Passion for Customer Service
As a Train Manager, delivering outstanding customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a world-class experience.
✨Demonstrate Adaptability
The role requires you to adapt to new people and situations. Think of instances where you've successfully navigated changes or challenges in a work environment. Highlighting your flexibility will show that you're ready for the dynamic nature of train travel.
✨Emphasise Teamwork Skills
Train Managers work closely with various teams, so it's important to showcase your ability to collaborate. Prepare to discuss how you've effectively worked as part of a team in the past, especially in high-pressure situations.
✨Prepare for Safety and Operational Questions
Safety is paramount in this role. Familiarise yourself with basic safety protocols and be ready to discuss how you would handle challenging situations on board. This will demonstrate your understanding of the responsibilities that come with being a Train Manager.
