At a Glance
- Tasks: Ensure smooth station operations, from train dispatch to ticket sales and customer service.
- Company: Join a leading railway company committed to diversity and inclusion.
- Benefits: Health cash plan, gym discounts, free travel pass, and retail discounts.
- Other info: Flexible working patterns with excellent training and career development opportunities.
- Why this job: Gain autonomy in a dynamic role while making a real impact on customer experience.
- Qualifications: Passion for customer service, strong communication, and ability to work independently.
The predicted salary is between 12 - 15 € per hour.
Join Our Team as a Train Dispatcher and Ticket Seller! Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility.
What We're Looking For?
- Passion for customer service and strong communication skills
- Ability to work independently and as part of a team
- Confident decision‑making and attention to detail
- Ability to handle numerical tasks and documentation
Working Pattern
18 hours per week, 10:00 – 16:00 shifts
Week 1: Thursday, Friday, Saturday
Week 2: Monday, Tuesday, Wednesday
Rotating pattern, includes weekends and bank holidays
Applicants must be 18 years of age or older to apply.
What to Expect?
After submitting your application, you will complete an online Situational Judgement Test. Shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi‑Tasking Test. The candidate who passes this stage will be invited for a competency‑based interview. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3‑week training programme in Swindon.
Perks & Benefits
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share‑saving schemes, payroll giving.
- Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Service Delivery Assistant & Ticket Office in Swindon employer: First Group
Join a vibrant team at GWR, where we prioritise customer service and employee wellbeing in the railway industry. As a Service Delivery Assistant & Ticket Office member, you'll enjoy a supportive work culture that values diversity and offers extensive training, alongside benefits like a health cash plan, free travel passes, and flexible working arrangements. With opportunities for personal growth and a commitment to inclusion, GWR is an excellent employer for those seeking a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Assistant & Ticket Office in Swindon
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially around customer service and inclusion. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before your competency-based interview, think of examples from your past experiences that showcase your decision-making skills and attention to detail. We want to hear how you've handled situations that relate to the role.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly for your interview and be punctual. A friendly smile and confident body language can go a long way in making you memorable to the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen on joining our team. Let’s get you on board!
We think you need these skills to ace Service Delivery Assistant & Ticket Office in Swindon
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you connect with customers and ensure they have a great experience, so share any relevant examples!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application:Don’t just send the same application everywhere! Tailor your CV and cover letter to match the job description. We’re looking for specific skills and experiences that align with the Train Dispatcher and Ticket Seller role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at First Group
✨Know Your Customer Service Basics
Since this role is all about customer interaction, brush up on your customer service skills. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. This will show your passion for providing excellent service.
✨Familiarise Yourself with the Role
Read up on what a Train Dispatcher and Ticket Seller does. Understand the key responsibilities like train dispatch, ticket sales, and providing travel information. Being able to discuss these points in detail will demonstrate your genuine interest in the position.
✨Practice Decision-Making Scenarios
Prepare for competency-based questions by thinking through scenarios where you had to make quick decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to handle pressure and make confident choices.
✨Get Comfortable with Numbers
Since the job involves numerical tasks, practice basic maths and documentation skills. You might be asked to handle ticket sales or manage cash, so being confident with numbers will help you stand out as a reliable candidate.
