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- Tasks: Enhance customer service, assist passengers, and maintain station cleanliness.
- Company: Dynamic transport company in beautiful South Devon.
- Benefits: Free rail travel for you and your family, plus flexible hours and training.
- Why this job: Join a friendly team and make a difference during the busy holiday season.
- Qualifications: Strong customer service skills and good numerical abilities.
- Other info: Guaranteed 240 hours per annum with great employee benefits.
The predicted salary is between 24000 - 36000 £ per year.
A transport company in South Devon is seeking seasonal Station Assistants to enhance customer service at multiple stations. You will assist passengers, maintain station cleanliness, and ensure a secure environment.
Ideal candidates are proficient in customer service, have good numerical skills, and can work flexible hours during busy holiday periods. Training provided, with a minimum guarantee of 240 hours per annum and various employee benefits, including free rail travel for you and your family.
Station Assistant: Frontline Customer Service & Safety employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant: Frontline Customer Service & Safety
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Station Assistant and how you'd handle them. Role-playing with a friend can really boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be flexible! Since the job requires working during busy holiday periods, highlight your availability and willingness to adapt. Employers love candidates who can jump in when needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to enhance customer service at our stations.
We think you need these skills to ace Station Assistant: Frontline Customer Service & Safety
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid long-winded explanations and focus on what makes you a great fit for the role.
Flexibility is Key: Since this role requires working flexible hours, let us know about your availability. If you can work during busy holiday periods, make that clear in your application to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at First Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This role is all about enhancing customer service, so be ready to showcase your ability to handle queries and resolve issues.
✨Demonstrate Your Numerical Skills
Since good numerical skills are essential for this position, prepare to discuss any relevant experience you have with handling cash or managing ticket sales. You might even want to practice some basic maths problems to show you’re confident in this area during the interview.
✨Flexibility is Key
This job requires working flexible hours, especially during busy holiday periods. Be prepared to discuss your availability and how you can adapt to changing schedules. Showing that you’re willing to go the extra mile will make you stand out as a candidate.
✨Emphasise Safety Awareness
As a Station Assistant, ensuring a secure environment is crucial. Think about any previous roles where you had to maintain safety standards or respond to emergencies. Share these experiences to demonstrate your commitment to safety and your proactive approach to keeping passengers secure.
