At a Glance
- Tasks: Lead and inspire a team to deliver excellent operational performance and customer experience.
- Company: Join FirstGroup, a leader in public transport with a focus on inclusivity.
- Benefits: Enjoy health perks, discounted travel, flexible working, and 25 days holiday.
- Other info: Embrace a culture of innovation and continuous improvement with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Previous management experience preferred; strong planning and customer focus essential.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Staff Manager to join our Caledonia depot on a full-time permanent basis.
The successful candidate will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.
You will engage front line colleagues though effective communication, active listening and recognition Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.
Key Accountabilities
- Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
- Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements
- Manage driver performance and carry out job chats
- Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture
- Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
- Maintain accurate records forall aspects of operational standards and performance, including maintenance of employee records
- Work alongsideservice performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
- Improveoperational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators
- Managesupervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues
- Liaises with external stakeholders and attend relevant meetings to improve service performance
- Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems
- Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
- Deliver agreed performance improvement plans and operational costs within budget
- Comply with requisition to pay procedures and delegated authorities
- Ensure an effective working relationship with recognised trade union representatives and officials
- Other duties commensurate with the role as may be deemed appropriate by the line manager
Skills/Experience
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills
- Professional knowledge of Road Traffic Act and Employment legislation
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation
- Excellent planning and prioritising skills
- Self-motivated with a positive approach to change
- Excellent customer focus
Benefits
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days\' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You\\\'ll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
Staff Manager in Glasgow employer: First Group
At First Bus, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at our Caledonia depot. With a strong focus on employee wellbeing, we provide comprehensive health benefits, flexible working options, and opportunities for professional growth, ensuring that our staff feel valued and empowered to excel in their roles. Join us to be part of a team that prioritises operational excellence while fostering a culture of innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Manager in Glasgow
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like First Group.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like First Group.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Staff Manager in Glasgow
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to First Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of First Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at First Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with First Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at First Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for First Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at First Group as they’re likely seeking a candidate who can enhance their workplace culture.
