Performance Supervisor in Sheffield

About First Bus

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport. We are currently looking for a Performance Supervisor to join our Sheffield depot on a full time permanent basis.

Key Responsibilities

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence.
• Monitor and proactively manage service punctuality and reliability, through the use of systems highlighted in the systems matrices, including live management of services to ensure continuous improvement of service performance.
• Provide support to drivers, giving information and direction in a timely manner.
• Create alternative disruption plans; liaising with and providing information to all relevant colleagues, ensuring the business is informed of planned and non-planned major events affecting operations.
• Ensure accurate capture and recording of drivers’ hours, duties and attendance in the DAS GUI system.
• Maintain accurate records for all aspects of operational standards and performance.
• Live input of lost/additional mileage when dealing with unexpected events (e.g. breakdowns).
• Analyse and manage information and systems, to proactively ensure continuous improvement of service performance.
• Ensure drivers are allocated the correct vehicle and leave the depot on time.
• Deal with telephone queries and support the satisfactory resolution of customer queries.
• Ensure a comprehensive hand-over and coordination across shifts.
• Manage the collection of cash from depots in line with company procedures.
• Ensure processes are in place to identify system and vehicle equipment faults, work closely with appropriate individuals including business system providers to rectify issues within agreed and defined timeframes.
• Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
• Carry out investigations of incidents and prepare reports detailing findings and recommendations.
• Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers and relationships between drivers and Supervisors to ensure a consistent customer experience.
• Ensure an effective working relationship with recognised trade union representatives and officials.
• Other duties commensurate with the role as may be deemed appropriate by the line manager.

Skills / Experience

• Proven experience in transport operations or a similar performance-focused role.
• Strong analytical skills with experience in data interpretation for performance improvement.
• Effective communication skills for engaging front-line teams and fostering teamwork.
• Ability to stay calm and effective under pressure, with a proactive approach to problem-solving.
• Customer focused: Dedicated to delivering consistent service quality.
• Team collaboration: Able to build rapport with drivers, operations, and engineering teams, creating a unified approach to service excellence.
• Adaptability and resilience: Ability to manage dynamic environments and maintain performance standards.
• Leadership in safety: Commitment to promoting safe practices, with a positive attitude towards health, safety, and the environment.

Rewards

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice.
• Our EAP provision offers 24hr, 365 days a year mental health support.
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc.
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass.
• Cycle to work scheme.
• 25 days' holiday + bank holidays.
• Pension scheme and chance to buy discounted First Group shares.
• Enhanced maternity / paternity pay.
• Flexible working.

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.