Service Centre Assistant

Overview

Service Centre Assistant, Hull

32 hours per week, permanent.

Salary £20,383 and benefits package including free and discounted rail travel, company defined contribution pension scheme, 23 days\’ annual leave plus bank holidays, health cashback scheme and 50% gym paid membership fees.

Hull Trains is proud to be one of the UK\’s leading open-access rail operators, running services between Hull and London King\’s Cross, with key local community stops at Brough, Howden, Selby, Doncaster, Retford and Grantham.

This year we are delighted to be celebrating 25 years of quality service and not only that; we\’ve also become a vital part of the Humber region as a transport provider, as well as a company that\’s deeply rooted in the communities we serve.

At Hull Trains, it\’s our people who set us apart. We\’re a local company made up of colleagues from nationwide delivering exceptional service every day. Many of our team have already progressed through the business to achieve senior roles and this is testament to the supportive, rewarding environment that we\’ve created.

We are proud to champion equality, diversity and inclusion. Our workforce reflects this with a 55:45 ratio of female: male colleagues across the entire organisation.

We\’re challenging industry norms, with women now also representing 30% of our driver workforce. Our commitment to diversity and inclusion has earned us recognition through prestigious industry awards, including:

• Great Place to Work – National Rail Awards 2024
• Top Employer of the Year – Women in Rail Awards 2023

With record-breaking passenger numbers, a cutting-edge, eco-friendly fleet and services which now exceed pre-pandemic levels, we\’re a company going from strength to strength and we\’re only just getting started.

Whether it\’s onboard or behind the scenes, every member of our team plays a vital role in driving our success and shaping the future of rail travel in our region. We\’re growing, we\’re thriving and we\’re looking for passionate people to come with us. If you\’re ready to be part of a progressive, award-winning team, then it\’s time to join Hull Trains.

Apply today to start the best journey you\’ll ever take…

We are recruiting for a Service Centre Assistant.

Responsibilities

• Maintain a Service Centre area within the Food Safety Policy and HACCP guidelines, holding responsibility for all goods, stock rotation and to alert management of any discrepancies or poor practices.
• To support the Onboard Experience Manager to ensure that sufficient stock levels, both ambient and perishable are maintained to provide 100% stock levels to all train services.
• Order and receive goods from suppliers as per Hull Trains Food Safety Management Policy and input all data.
• Ensure all services are stocked and ready to depart on time.
• To ensure that all marketing material required on board is delivered to services in a timely manner.
• To ensure wastage is minimised through stock rotation and control.
• Accurately record all issues made from the Service Centre using the Stock Management system.
• Delivery of goods to be checked against purchase orders, delivery notes, and to check quality, quantity, and timeliness in line with service level agreements.
• To answer the Service Centre telephone in a timely fashion and to take accurate onboard colleague orders over the phone, then prepare orders and any necessary equipment to be delivered for services as requested.
• Protect the company and customer\’s assets, this includes wastage by being vigilant and reporting any suspicious situations to your Line Manager.
• Duties to include cleaning of the service centre as per Food Safety Management Policy.
• Carry out stock counts as required by the Onboard Experience Manager and enter results accurately into the stock systems.
• Assist the Onboard Host Instructors with the training of all new Service Centre personnel.
• To work closely with all members of the Hull Trains team to ensure that we have the highest standards possible on our services and that we work within a safe environment.
• To wash pots and equipment from onboard and within the service centre.

Knowledge or experience

• Able to follow a set 7-day roster with a variety of early to late shifts.
• Level 2 Food Safety and Hygiene Certificate, including knowledge of HACCP & COSHH (desirable).
• Comprehensive standard of education, including strong numeracy skills and experience using Excel or stock management systems.
• Stock handling experience.
• Stock control and ordering experience.
• Excellent communication skills to engage with customers and colleagues.
• An energetic and enthusiastic approach to problem solving and teamwork.
• Customer service experience.
• Onboard Host training/competence for voluntary cover (this would be paid at the appropriate Onboard Host rate).
• Knowledge of the General Data Protection Regulations for dealing with customer sensitive data.

Diversity and inclusion

At Hull Trains we are committed to encouraging equality of opportunity, diversity, and inclusion at every level in our business, and ensuring an inclusive and open working environment.

The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.