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- Tasks: Join us at Bodmin Parkway Station to deliver exceptional customer service and manage ticket sales.
- Company: GWR is a leading railway operator, transforming train travel across the South West of the UK.
- Benefits: Enjoy free rail travel, health care plans, discounts, and a supportive team environment.
- Why this job: Be part of a dynamic team, making train journeys memorable for customers while developing your skills.
- Qualifications: No specific experience needed; just bring a positive attitude and strong communication skills.
- Other info: Full training provided, with accommodation and travel pass during training.
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team?
Reporting to theStation Manager, and working with your fellow Stations Colleagues, this role is required to deliver a wide range of services to our customers, from being the first and last point of contact in a customer\’s journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember.
About the Job
As an S7 at Bodmin Parkway Station you will have a multifunctional role. You will provide staff coverage on the stations you will ensure that customer requirements are met and exceeded, sell tickets via our ticketing system and provide journey information and that station activities including the dispatching of train services and platform management are completed safely and punctually, as well assistance to customers and ensure that the station environment is kept to a high standard.
Your main responsibilities will be:
- Providing the highest level of customer service and being dedicated to customer needs
- Selling tickets and providing journey information using our ticket selling system.
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment
You\’ll need to be:
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you will need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
Location
Bodmin Parkway Station provides good transport links to the surrounding area. During the busy holiday periods due to its proximity to many popular tourist locations and venues will an increase in passengers at this station. Own Transport is necessary due to the start and finish times of shifts being outside of train running times.
Working pattern
This is a part time role contracted to work 21 hours per week.
Predominantly this will be working three days a week on a rostered rotation 0900-1600 however, other work within the station may involve covering a range of hours between 0530 – 2230 and includes weekends and Bank Holidays.
Additional information
Candidates successfully short listed, will be invited to undertake an ability test and a competency based interview. The interviews will take place w/c 25th August 2025. The successful candidate will be required to undertake a safety critical medical and meet the standards required for this role, including colour vision test. A Basic DBS Certificate is also required.
Full training will be provided at our Training Centre in Swindon. The training is held Monday to Friday and full time hours, and will last up to 3 weeks. We provide hotel accommodation and a travel pass.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
INGWR
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S7 Tickets and Dispatch employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land S7 Tickets and Dispatch
✨Tip Number 1
Familiarise yourself with GWR's values and customer service philosophy. Understanding their commitment to providing an extraordinary customer experience will help you align your approach during the interview process.
✨Tip Number 2
Prepare to demonstrate your ability to handle customer inquiries and issues effectively. Think of examples from your past experiences where you successfully resolved a problem or provided exceptional service.
✨Tip Number 3
Practice your decision-making skills in high-pressure situations. Since the role requires calmness and direction during crises, consider scenarios where you had to make quick decisions and how you managed those situations.
✨Tip Number 4
Showcase your teamwork abilities. As this role involves working closely with colleagues, be ready to discuss how you contribute to a team environment and support your peers in achieving common goals.
We think you need these skills to ace S7 Tickets and Dispatch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the S7 Tickets and Dispatch position. Tailor your application to highlight how your skills and experiences align with what GWR is looking for.
Highlight Customer Service Skills: Since this role focuses heavily on customer interaction, emphasise your previous experience in customer service. Provide specific examples of how you've gone above and beyond to meet customer needs.
Showcase Communication Abilities: Strong verbal and written communication skills are essential for this position. Make sure to demonstrate these skills in your application by using clear and concise language, and consider including examples of effective communication in past roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is crucial for the S7 role.
How to prepare for a job interview at First Group
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer interaction, be prepared to share examples of how you've provided exceptional service in the past. Highlight your ability to understand and meet customer needs, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
The job requires calm decision-making in a crisis. Think of scenarios where you've had to think on your feet or resolve issues quickly. Discussing these experiences will show that you're capable of handling the pressures of the role.
✨Familiarise Yourself with the Role's Responsibilities
Make sure you understand the key responsibilities of the S7 position, such as ticket sales, platform management, and ensuring safety. Being knowledgeable about these tasks will allow you to speak confidently about how you can contribute to the team.
✨Prepare for Competency-Based Questions
Since the interview will include competency-based questions, practice answering them using the STAR method (Situation, Task, Action, Result). This structured approach will help you articulate your experiences clearly and effectively.
