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- Tasks: Drive trains safely while providing top-notch customer service and ensuring a smooth journey.
- Company: Join Lumo-Stirling, a forward-thinking rail company committed to sustainability and safety.
- Benefits: Enjoy free travel, discounts, a pension scheme, and access to a digital GP 24/7.
- Other info: Inclusive workplace with opportunities for growth and flexible working options.
- Why this job: Be a key player in transforming rail travel and making a positive impact on customers' experiences.
- Qualifications: Must hold a European Train Driving Licence and have excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Our Qualified Customer Driver role is for those passionate about customer service. Customer Drivers play a crucial role in setting a new standard for rail in the 21st Century, focused on creating a safe, healthy, and environmentally sustainable experience for our customers and colleagues. In addition to driving our customers to their destinations, the Driver is expected to give excellent customer service, follow correct procedures and work with colleagues to ensure services run efficiently. The primary role of the Customer Driver is to safely operate the trains Lumo‑Stirling runs, keeping to a strict schedule while ensuring the safety of customers and colleagues. The Driver promotes safety, punctuality, security, information, cleanliness and customer service through all avenues, challenging poor practice and recognising excellent performance. The Driver also serves as an ambassador and performs customer service duties as required, promoting the Lumo‑Stirling image and delivering a great customer experience at all times.
About you
Do you have fantastic time‑management skills with the ability to work alone and focus in a safety‑conscious environment? Are you able to follow instructions when safety is paramount, always? Do you have excellent communication skills and enjoy working within an environment with strict procedures and protocols? Do you enjoy assisting colleagues and customers in the interests of safety and customer service? If so, this role could be an excellent career opportunity for you!
You will be a qualified Customer Driver holding the European Train Driving Licence, be qualified to drive 222 trains, and may be required to drive other types of trains with training provided. You will be able to operate tablet and other electronic devices required in the course of the Customer Driver's duties.
As a minimum you will need to have:
- You must hold a European Train Driving Licence.
- You will need to live within 60 minutes travel time to the depot at London Euston, without using public transport when it is not available. The safety responsibilities make this requirement a necessity.
- The ability to work shifts of varying start times, including weekends and night shifts.
- It is desirable that you will be required to drive our traction line 222 trains.
About the location
You will need to live within a 60‑minute commute to London Euston.
The Reward
- Defined Contribution Pension Scheme – We will pay a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
- Employee Assistance Programme
- Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
- Shopping & Lifestyle Discounts
- Discounted Gym Membership
- Employee Share Plans (Save as you Earn and Buy as you Earn)
- Access to a digital GP 24/7
- Tax Benefit Bike Scheme
Inclusive workplace
We are committed to making Lumo‑Stirling an inclusive place of work that ensures we deliver a railway that is inclusive for our customers. Our vision for Lumo‑Stirling is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards colleagues, customers and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, support and provide flexible working options. We recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Qualified Customer Driver employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Qualified Customer Driver
✨Tip Number 1
Get to know the company! Research Lumo-Stirling and understand their values, especially around safety and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Driver, you'll need to interact with customers and colleagues regularly. Try role-playing scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your time-management skills! Think of examples from your past experiences where you've successfully managed your time under pressure. This will demonstrate your ability to keep to strict schedules, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Lumo-Stirling team. Don’t forget to highlight your qualifications and any relevant experience!
We think you need these skills to ace Qualified Customer Driver
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you can contribute to creating a safe and enjoyable experience for our customers.
Highlight Your Safety Awareness: Make sure to emphasise your commitment to safety in your application. We take safety seriously, so share any relevant experiences that demonstrate your ability to follow procedures and prioritise safety at all times.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see why you're a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Group
✨Know Your Safety Protocols
Make sure you’re well-versed in the safety procedures relevant to the role. Being able to discuss how you prioritise safety and follow protocols will show that you take this responsibility seriously, which is crucial for a Customer Driver.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help customers or colleagues, as this will highlight your commitment to creating a great experience for everyone.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time effectively, especially in a role that requires strict adherence to schedules. Share specific strategies you use to stay punctual and organised, as this is key for a Customer Driver.
✨Familiarise Yourself with the Company Culture
Research Lumo-Stirling’s values and mission. Understanding their commitment to inclusivity and sustainability will allow you to align your answers with their ethos, showing that you’re not just a fit for the role, but also for the company.