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- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety and excellent customer service.
- Company: Join First Bus, a leading UK operator embracing innovative transport technology.
- Benefits: Enjoy competitive pay, health perks, travel discounts, and flexible working hours.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real impact in public transport while enjoying variety and flexibility in your shifts.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
About First Bus
Are you ready to advance your career with one of the UK's leading bus operators? Join a forward‑thinking company that embraces cutting‑edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Salary: £14.89 per hour
Location: Oxford
Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract — this is a casual contract.
About the role
As a Rail Replacement Coordinator, you will be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself. You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS maintain high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you’re happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we’d like to hear from you.
You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends; they are offered as and when we have rail replacement operations running, giving you a variety of shift times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer.
Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You will be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- Flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE
This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rewards
- Health and wellbeing: Simply Health & Smart Health for you and your dependents at no cost to you, including cash‑back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support.
- Financial wellbeing: many discounts on high street brands and supermarkets.
- Travel benefits: discounted train travel for you and your family after 6 months service as well as a free bus pass.
- Cycle to work scheme.
- 25 days holiday + bank holidays.
- Pension scheme and chance to buy discounted First Group shares.
- Enhanced maternity and paternity pay.
- Flexible working.
Equal Opportunities
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Rail Replacement Coordinator in Oxford employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Oxford
✨Tip Number 1
Network like a pro! Reach out to folks in the transport industry, especially those who work with First Bus. A friendly chat can open doors and give you insider info about the Rail Replacement Coordinator role.
✨Tip Number 2
Show off your customer service skills! When you get the chance to meet potential employers, be sure to highlight your experience in providing excellent service. Remember, they want someone who can keep passengers happy and safe!
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves various shift times, make it clear that you're up for the challenge. Flexibility is key, so let them know you can handle early mornings, late nights, and weekends with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates on job openings and company news, making it easier for us to connect with you.
We think you need these skills to ace Rail Replacement Coordinator in Oxford
Some tips for your application 🫡
Show Your Passion for Transport: Let us know why you're excited about working in the transport industry! Share any relevant experiences or interests that highlight your enthusiasm for customer service and public transport.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we're looking for. Highlight your ability to work under pressure, communicate effectively, and provide excellent customer service.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure we can easily understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and efficiently!
How to prepare for a job interview at First Group
✨Know Your Stuff
Familiarise yourself with First Bus and their commitment to innovation in public transport. Understand the role of a Rail Replacement Coordinator and be ready to discuss how your skills align with their focus on safety, customer service, and teamwork.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you handled pressure well, as this role requires calmness and reliability, especially during busy shifts.
✨Be Flexible and Ready to Adapt
Since the job involves various shift times, demonstrate your flexibility and willingness to work weekends and late nights. Share any previous experiences where you successfully adapted to changing schedules or unexpected challenges.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.