Operations Supervisor - FlixBus

We are currently looking for an Operations Supervisor – Flixbus to join our team in Bristol on a full time permanent basis.

This critical role will ensure full delivery of the operational performance elements of the Flix Bus Operation on a day-to-day basis.

Working shifts that meet the operational requirement, the Flix Bus Supervisor is responsible for ensuring a highly effective bus and coach service that consistently delivers a customer-focused and cost-efficient service.

Key Accountabilities

• Ensuring operational delivery of Flix services to a high standard
• Leading the day-to-day liaison between existing internal Operations teams across a number of LBUs
• Effective liaison with FlixBus to ensure day-to-day Operational requirements, as well as being a point of contact for Flixbus enquiries
• Proactively planning for network disruption and reacting to operational circumstances as they arise, in close cooperation with FlixBus
• Ensuring that Operational SOPs and processes and effective, including ensuring effective management of EU drivers hours
• Working with the Senior Management Team during incidents and liaison with Emergency Services and other external authorities
• Utilising FlixBus platform to help improve operational performance and comply with any operational requirements
• Consistently achieving the highest standards of safety – leading and inspiring their team to achieve the robust delivery of a consistently world-class coach service for customers
• Supporting effective management and control of drivers and driver spare duties
• Supporting managers during periods of service disruption – ensuring the safe and effective return to normal service, while ensuring the integrity of incident management and accident/incident investigation with the emergency services and regulatory authorities and other key stakeholders.
• Monitor in real time driver hours to ensure during disruption no driver infringements using tachograph software – establishing with existing operational teams within LBUs how this is most effectively managed
• Deliver FlixBus and First Bus-specified training to the driver team

Skills/Experience

• Previous experienceof working in a high-volume, fast paced, customer focused environment
• Outstanding written and verbal communication skills
• Excellent attention to detail
• Ability to network with the wider team across multiple functions
• Previous experience in being proactive in utilising information from a number of systems and resolving problems
• Ability to follow processes, adhere to policy & procedures, comply with GDPR, whilst also working on own initiative to help answer customer queries
• Ability to multi-task, prioritise and manage own caseload
• Ability to manage conflicting deadlines
• Knowledge of EU drivers hours regulations preferred, but not essential given that training will be provided

Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
• We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
• Cycle to work scheme
• 25 days\’ holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You\’ll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.

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