Onboard Host - Talent Pool

Talent Pool – Onboard Host, Hull

We are currently inviting applications for Onboard Host roles to join our Talent Pool where applications are held on file for a maximum of six-months; during this time, you may be contacted when full-time or part-time vacancies arise.

35 hours, £25,634.87 and benefits package including free and discounted rail travel, company pension scheme, 25 days\’ annual leave plus bank holidays, health cashback scheme and 50% gym paid membership fees.

Hull Trains is proud to be one of the UK\’s leading open-access rail operators, running seven daily services between Hull and London King\’s Cross, with key local community stops at Brough, Howden, Selby, Doncaster, Retford and Grantham.

This year we\’ll be celebrating 25 years of quality service and not only that, we\’ve also become a vital part of the Humber region as a transport provider, as well as a company that\’s deeply rooted in the communities we serve.

At Hull Trains, it\’s our people who set us apart. We\’re a local company made up of colleagues from all over the UK delivering exceptional service every day. Many of our team have already progressed through the business to achieve senior roles and this is testament to the supportive, rewarding environment that we\’ve created.

We are recruiting for Onboard Hosts for our Talent Pool to fill future vacancies

We are proud to champion equality, diversity and inclusion. Our workforce reflects this with a 52:48 ratio of male:female staff across the entire organisation. We\’re honoured to have the highest percentage of female drivers in the UK and our ongoing efforts have been recognised with prestigious industry awards such as:

• Great Place to Work – National Rail Awards 2024
• Top Employer of the Year – Women in Rail Awards 2023

With record-breaking passenger numbers, a cutting-edge, eco-friendly fleet and services which now exceed pre-pandemic levels, we\’re a company going from strength to strength and we\’re only just getting started.

Whether it\’s onboard or behind the scenes, every member of our team plays a vital role in driving our success and shaping the future of rail travel in our region. We\’ve also got exciting plans for further expansion, with an application to provide Sheffield and Worksop with an innovative new direct link to London.

We\’re growing, we\’re thriving and we\’re looking for passionate people to come with us. If you\’re ready to be part of a progressive, award-winning team, then it\’s time to join Hull Trains.

Apply today to start the best journey you\’ll ever take…

The purpose and objectives of this role are:

• Comply with the Hull Trains Food Safety Policy.
• Maintain a hygienic working area within the Food Safety Policy and HACCP guidelines, holding responsibility for all goods, stock rotation and to alert management of any discrepancies or poor practices.
• Maximise catering revenue through proactive selling on-board.
• Undertake direct hospitality and customer service duties on board as directed by the Onboard Manager & Onboard Experience Manager.
• Offer all customers an exceptional food and beverage service, both in First Class & Standard in line with the company\’s specification.
• Meet sales targets.
• Ensure that all paperwork is completed correctly in line with the company\’s standard requirements, relating to on board stock control, food hygiene and financial.
• All stock control issues including rotation, storage and top up ordering.
• All prescribed cleaning duties are undertaken in the course of your shift.
• Offer assistance to all other Hull Trains departments during times of disruption to ensure that customer service and operational excellence is maintained at all times.
• Undertake full meet & greet duties at all stations and in line with Hull Trains standards.
• To ensure that all marketing material required on board are requested and delivered to services in a timely manner.
• To ensure wastage is minimised through stock rotation and control.
• To ensure sufficient stock levels, both ambient and perishable are maintained to provide 100% stock levels to all train services.
• Accurately record all issues made from the Service Centre using the Stock Management system.
• Protect the company and customer\’s assets, this includes wastage by being vigilant and reporting any suspicious situations to your Line Manager.
• Carry out stock counts as required and enter results accurately into the stock systems.
• To work closely with all members of the Hull Trains team to ensure that we have the highest standards possible on our services and that we work within a safe environment.

The knowledge or experience you will need:

• Able to follow a set 7-day roster with a variety of early to late shifts, including overnight lodgings in London. This differs slightly for part‑time colleagues, but rosters will include early and late shifts and weekend working.
• Customer service experience within a sales background.
• Cash handling and card payment experience.
• Excellent communication skills to engage with customers and colleagues.
• Level 2 Food Safety and Hygiene Certificate, or food safety experience (desirable).
• Stock handling experience (desirable).
• Stock control and ordering experience (desirable).
• Comprehensive standard of education.
• An energetic and enthusiastic approach to problem solving and teamwork.
• NVQ Level 2, Customer Services or equivalent or be actively working towards it, (desirable).
• Knowledge of the General Data Protection Regulations for dealing with customer sensitive data.

At Hull Trains we are committed to encouraging equality of opportunity, diversity, and inclusion at every level in our business, and ensuring an inclusive and open working environment.

The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.