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- Tasks: Engage with passengers and enhance their travel experience at train stations.
- Company: Leading rail operator committed to excellent customer service.
- Benefits: Travel discounts, annual leave, and a comprehensive pension scheme.
- Why this job: Be the face of customer service and make journeys memorable for travellers.
- Qualifications: Must be 18+, able to work shifts, and live within 60 minutes of London Euston.
- Other info: Enjoy a rotating schedule and a vibrant work environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading rail operator is seeking Customer Ambassadors in Greater London to enhance the customer travel experience. The role involves active engagement at various train stations, assisting passengers and ensuring high service standards.
Candidates must be at least 18, able to work shifts, and live within a 60-minute commute from London Euston. The position offers a rotating schedule, annual leave, and various perks including travel discounts and a comprehensive pension scheme.
On-Train Experience Champion employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Train Experience Champion
✨Tip Number 1
Get to know the company! Research the rail operator and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in enhancing the customer travel experience.
✨Tip Number 2
Practice your people skills! As an On-Train Experience Champion, you'll be engaging with passengers all day. Role-play scenarios with friends or family to boost your confidence in handling different customer interactions and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips about the application process and what it’s really like to work as a Customer Ambassador.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're keen on joining our team and ready to take on the challenge of enhancing the travel experience for our customers.
We think you need these skills to ace On-Train Experience Champion
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for enhancing the customer travel experience shine through. We want to see how you can engage with passengers and make their journey memorable!
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that align with the role. We love seeing how your past roles or volunteer work have prepared you to be an On-Train Experience Champion.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at First Group
✨Know the Company
Before your interview, do a bit of research on the rail operator. Understand their values, mission, and what sets them apart in the industry. This will help you tailor your answers and show that you're genuinely interested in being a Customer Ambassador.
✨Showcase Your People Skills
As an On-Train Experience Champion, you'll be engaging with passengers regularly. Prepare examples from your past experiences where you've successfully assisted customers or resolved issues. Highlight your communication skills and ability to remain calm under pressure.
✨Be Ready for Shift Work Questions
Since the role involves working shifts, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and ensure you can commit to the rotating schedule without any hiccups.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new Customer Ambassadors or how the company measures success in enhancing the customer travel experience. This shows your enthusiasm and eagerness to contribute.
