Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: Join First Travel Solutions, a leader in transport with a focus on customer care.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Make a real difference in transport while enjoying variety and flexibility in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
- Other info: Great opportunity for teamwork and personal growth in a supportive atmosphere.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour
Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
Location: covering Newcastle – Darlington – Middlesbrough areas.
About the role
As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You'll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rail Replacement Coordinator in Newcastle upon Tyne employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research First Travel Solutions and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you’ve gone above and beyond for customers. Be ready to share these stories in your interview!
✨Tip Number 4
Be flexible and ready to adapt! The role requires working various shifts, so highlight your availability and willingness to take on different tasks. Show them you’re the go-to person for any situation!
We think you need these skills to ace Rail Replacement Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about customer service, make sure to highlight any relevant experience you have. We want to see how you've gone above and beyond for customers in the past!
Be Clear About Your Availability: Flexibility is key for us! When applying, let us know your availability for shifts, especially weekends and evenings. This helps us understand how you fit into our team.
Keep It Professional but Personal: While we love a friendly tone, remember to keep your application professional. Share a bit about yourself and why you're passionate about transport and customer service – it helps us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at First Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key aspects of the job, such as safety protocols, customer service expectations, and the importance of data collection. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a calm demeanour under pressure, as these traits are crucial for success in this position.
✨Demonstrate Flexibility and Team Spirit
Given the variety of shifts and the need to work as part of a team, be prepared to talk about your availability and willingness to adapt to different working hours. Share examples of how you've collaborated with others in previous roles, highlighting your ability to work independently and as part of a team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Rail Replacement Coordinator. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
