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- Tasks: Operate trains safely while providing an excellent customer experience.
- Company: Leading open access train company with a focus on customer service.
- Benefits: Defined contribution pension scheme and employee discounts.
- Why this job: Join a friendly team and enjoy a flexible work environment.
- Qualifications: Must be 20+, hold a European Train Driving Licence.
- Other info: Based in Newcastle upon Tyne with great career prospects.
The predicted salary is between 36000 - 60000 £ per year.
A leading open access train company is looking for a Customer Driver to operate trains safely between London and Edinburgh. The successful candidate will be responsible for ensuring a great customer experience while adhering to safety protocols.
Applicants must be at least 20 years old and hold a European Train Driving Licence. The role is based in Newcastle upon Tyne and includes benefits such as a defined contribution pension scheme and employee discounts.
Customer-Centric Rail Driver – Safe, Friendly & Flexible in Newcastle upon Tyne employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Centric Rail Driver – Safe, Friendly & Flexible in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer interaction skills. As a Customer-Centric Rail Driver, you'll need to demonstrate how you handle various situations with passengers. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current employees or industry professionals. They can provide insights into the company culture and what it takes to succeed in the role. Plus, a referral can give you a leg up in the application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your relevant experience and passion for customer service in your application.
We think you need these skills to ace Customer-Centric Rail Driver – Safe, Friendly & Flexible in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing a great customer experience. Share any relevant experiences that highlight your commitment to customer satisfaction, as this is key for the role!
Highlight Your Safety Awareness: Safety is paramount in this role, so make sure to emphasise your understanding of safety protocols and any previous experience you have in maintaining a safe environment. We want to know you take this seriously!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer-Centric Rail Driver position. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at First Group
✨Know Your Safety Protocols
As a Customer-Centric Rail Driver, safety is paramount. Brush up on the safety protocols relevant to train operations and be ready to discuss how you would handle various scenarios. This shows your commitment to safety and customer well-being.
✨Showcase Your Customer Service Skills
This role is all about ensuring a great customer experience. Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your ability to remain friendly and flexible under pressure will set you apart.
✨Familiarise Yourself with the Route
Since you'll be operating trains between London and Edinburgh, it’s a good idea to familiarise yourself with the route. Mention any specific landmarks or challenges along the way during the interview to demonstrate your knowledge and enthusiasm for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and what they value in a Customer Driver. This not only shows your interest but also helps you gauge if the company is the right fit for you.
