At a Glance
- Tasks: Lead daily bus operations and ensure top-notch service delivery.
- Company: Join a respected organisation dedicated to high-quality public transport.
- Benefits: Professional development opportunities and career progression.
- Other info: Dynamic role with a focus on health and safety compliance.
- Why this job: Make a real impact on customer satisfaction and service quality.
- Qualifications: Experience in transport/logistics, strong people management, and financial skills.
The predicted salary is between 36000 - 60000 € per year.
Join our team at Hounslow Garage, where you will play a key role in delivering exceptional bus services that meet both customer and contractual requirements. In this dynamic role, you will oversee the operational and financial performance of our garage, ensuring services run safely, efficiently, and to the highest standards. You will be responsible for leading and motivating staff, managing resources, and driving improvements in service quality, performance, and compliance.
What You’ll Do
- Oversee daily bus operations to meet customer and contractual expectations.
- Maximise QIC/QSI performance and operated mileage.
- Lead and manage administrative and operational teams, ensuring top performance and engagement.
- Liaise with other departments to ensure adequate staffing, vehicle availability, and service delivery.
- Monitor driver quality standards and promote accident prevention initiatives.
- Manage financial performance, ensuring operations remain within budget.
- Analyse key performance indicators and take proactive action to drive improvement.
- Oversee payroll accuracy and ensure adherence to company policies.
- Maintain robust administrative processes to ensure contract compliance and successful audit outcomes.
- Handle public correspondence, lost property, and uniform management.
- Support the General Manager during periods of absence and coordinate with the Chief Controller to optimise resource allocation.
- Champion health and safety compliance across all garage operations.
What We’re Looking For
- Significant experience within the bus or transport/logistics industry at a senior level.
- Strong understanding of QIC/QSI performance measures and TfL contractual requirements.
- Ideally CPC qualified.
- Proven people management skills with experience handling performance and conflict.
- Strong financial acumen with the ability to manage budgets and analyse KPIs.
- Excellent communication, analytical, and IT skills (MS Word & Excel).
- Knowledge of health and safety procedures in a transport environment.
- Education: BTEC Higher National Diploma, Diploma of Higher Education, or equivalent.
Why Join Us?
- Be part of a dedicated team committed to delivering reliable, high-quality public transport.
- Lead a talented workforce and make a direct impact on service delivery and customer satisfaction.
- Opportunities for professional development and career progression within a respected organisation.
If you’re a delivery-focused leader who thrives in a fast-paced operational environment, we’d love to hear from you.
Operations Manager in London employer: First Group
At Hounslow Garage, we pride ourselves on being an exceptional employer that values dedication and excellence in public transport. Our dynamic work culture fosters collaboration and innovation, providing ample opportunities for professional development and career progression. Join us to lead a talented team, make a meaningful impact on service delivery, and enjoy the benefits of working in a supportive environment committed to high-quality standards.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and logistics industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their QIC/QSI performance measures and think about how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight specific examples where you’ve motivated teams or improved service quality. We love to see how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Hounslow Garage. Let’s get you on board!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the bus or transport industry. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Showcase Your Leadership Skills:As an Operations Manager, you'll be leading teams, so it's crucial to demonstrate your people management skills. Share examples of how you've motivated staff and handled performance issues in your previous roles.
Highlight Financial Acumen:Since managing budgets and analysing KPIs is key for this role, make sure to include any relevant financial experience. We’re looking for someone who can keep operations within budget while driving improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First Group
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of bus operations and the key performance indicators mentioned in the job description. Familiarise yourself with QIC/QSI performance measures and TfL contractual requirements so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your People Skills
As a Garage Operations Manager, leading and motivating staff is crucial. Prepare examples of how you've successfully managed teams, handled conflicts, and improved engagement. Be ready to discuss your approach to fostering a positive work environment and driving performance.
✨Demonstrate Financial Savvy
Brush up on your financial management skills, especially around budgeting and KPI analysis. Be prepared to share specific instances where you've managed budgets effectively or taken proactive steps to improve financial performance in previous roles.
✨Highlight Health and Safety Knowledge
Given the importance of health and safety compliance in this role, be ready to discuss your understanding of relevant procedures in a transport environment. Share any initiatives you've led that improved safety standards or reduced accidents, showcasing your commitment to a safe operational environment.
