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- Tasks: Engage with passengers and enhance their travel experience at train stations.
- Company: Leading rail operator committed to excellent customer service.
- Benefits: Travel discounts, annual leave, and a comprehensive pension scheme.
- Why this job: Be the face of customer service and make every journey memorable.
- Qualifications: Must be 18+, able to work shifts, and live within 60 minutes of London Euston.
- Other info: Enjoy a rotating schedule and a vibrant work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading rail operator is seeking Customer Ambassadors in Greater London to enhance the customer travel experience. The role involves active engagement at various train stations, assisting passengers and ensuring high service standards.
Candidates must be at least 18, able to work shifts, and live within a 60-minute commute from London Euston. The position offers a rotating schedule, annual leave, and various perks including travel discounts and a comprehensive pension scheme.
On-Train Experience Champion in London employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Train Experience Champion in London
✨Tip Number 1
Get to know the company! Research the rail operator and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in enhancing the customer travel experience.
✨Tip Number 2
Practice your people skills! As an On-Train Experience Champion, you'll be engaging with passengers all day. Role-play scenarios with friends or family to boost your confidence in handling different situations and providing top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're keen on joining our team and ready to take on the challenge of being a Customer Ambassador.
We think you need these skills to ace On-Train Experience Champion in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for enhancing the customer travel experience shine through. We want to see how you can engage with passengers and make their journey memorable!
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that align with the role of an On-Train Experience Champion. We love seeing how your background fits with our mission to provide top-notch service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at First Group
✨Know the Company
Before your interview, do a bit of homework on the rail operator. Understand their values, mission, and what they stand for in terms of customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an On-Train Experience Champion, you'll be engaging with passengers regularly. Prepare examples from your past experiences where you've gone above and beyond to assist customers. Highlighting these moments will demonstrate your commitment to high service standards.
✨Be Ready for Shift Work Questions
Since the role involves working shifts, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and be ready to share any previous experience you have with shift work or irregular hours.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since this role is customer-facing, showing that you understand the importance of appearance in a service role can set you apart from other candidates.
