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- Tasks: Welcome customers, serve refreshments, and ensure a safe and enjoyable journey.
- Company: GWR is a leading railway operator, transforming train travel across the Southwest.
- Benefits: Enjoy free rail travel, health care plans, discounts, and a supportive team environment.
- Why this job: Join a diverse team, make a difference in customer experiences, and enjoy varied daily tasks.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Must be 18+, live within an hour of the station, and be flexible with shifts.
The predicted salary is between 25478 - 33331 £ per year.
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 280 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of nearly 7,000 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel, giving customers a warm welcome and outstanding service.
What is the job?
This role is a sales-based role with high levels of customer service. You\’ll give a professional, friendly welcome to our customers, providing assistance and information whilst you work onboard. No two days are the same. One day you may be offering theat-seat trolley service to customers in standard class, selling a wide selection of refreshments and snacks, and the next you will be serving the GWR complimentary range to customers in first class. You\’ll be supporting your team and the Train Manager and ensuring the safety of passengers and your colleagues.
What are the responsibilities?
- To promote and sell GWR products onboard trains by engaging withcustomersto ensure they have the journey they deserve.
- To offer a complimentary trolley service for customers travelling in first class
- To sell refreshments to customers travelling in standard class
- To be an ambassador for GWR, following our vision and values to provide the best customer service.
- To adhere to allGWR safety principles,providing the safest possible journey for everyone
- To maintain a clean, hygienic and pleasant environment
What experience should I have?
- Customer service experience within a sales background
- The ability to work both alone and as part of a team
- Experience of food safety and stock rotation desirable
What will I need?
- A passion for providing the best customer experience
- The ability to work a variety of shifts including weekends and bank holidays
- To be proactive and able to use your initiative
- To be friendly, cheerful, and approachable
- To be comfortable working in a regulated environment
What is the reward?
As well as a great teamenvironment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme. Your uniform is provided.
The basic salary during your probationary period is £25,478, rising to £33,331 after probation.
What else do I need to know?
You must live within one hour\’s travelling time from the station.
There are some very early starts and late finishes so you must be able to travel to and from the station at times when there is no public transportavailable.
The minimum age to apply for this position is 18.
This role is being advertised to create a talent pool ready to fill predicted vacancies.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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Lead Customer Host employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Host
✨Tip Number 1
Familiarise yourself with GWR's values and customer service philosophy. Understanding their commitment to providing a warm welcome and outstanding service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous customer service or sales experience you have, especially in fast-paced environments. Be ready to share specific examples of how you've successfully engaged with customers and enhanced their experience.
✨Tip Number 3
Demonstrate your ability to work as part of a team by discussing past experiences where collaboration was key. GWR values teamwork, so showing that you can support your colleagues will make you a strong candidate.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns, including weekends and bank holidays. Showing that you're adaptable and willing to meet the demands of the role will set you apart from other candidates.
We think you need these skills to ace Lead Customer Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lead Customer Host position. Tailor your application to highlight relevant customer service and sales experience.
Craft a Compelling CV: Ensure your CV showcases your customer service experience, particularly in sales. Include specific examples of how you've provided excellent service and engaged with customers in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working with GWR. Mention your ability to work in a team and your proactive approach to ensuring customer satisfaction.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, teamwork, and the ability to work under pressure. Mention any experience with food safety or stock rotation if applicable.
How to prepare for a job interview at First Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Teamwork Skills
Since this role involves working closely with a team, be prepared to discuss how you collaborate with others. Highlight any previous experiences where you successfully worked as part of a team to achieve a common goal.
✨Understand GWR's Values
Familiarise yourself with GWR's vision and values before the interview. Be ready to explain how your personal values align with theirs and how you can contribute to their mission of transforming train travel.
✨Prepare for Shift Work Questions
As the role requires flexibility with shifts, be ready to discuss your availability. Mention your willingness to work early mornings, late nights, weekends, and bank holidays, showing that you are adaptable and committed.