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For Companies At a Glance
- Tasks: Assist in HR data analysis and support continuous improvement initiatives.
- Company: Join First Customer Contact, part of FirstGroup, a leading UK transport operator.
- Benefits: Enjoy 25 days holiday, travel discounts, shopping perks, and employee share schemes.
- Why this job: Be part of a diverse team focused on enhancing customer experiences and making a social impact.
- Qualifications: Master's degree or equivalent, with strong analytical skills and HRIS experience preferred.
- Other info: Located in Sheffield city centre, with flexible working options available.
The predicted salary is between 30000 - 42000 £ per year.
Who are we?
First Customer Contact is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the team
We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre will therefore use industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.
Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.
About the job
- You will work collaboratively with both the people team and our network of colleagues across the organisation to understand their needs and to support in continuous improvement to help us to engage talented individuals from a diverse range of backgrounds to join and grow within our organisation.
- You will be naturally confident with excellent communication skills (both written and verbal), and the ability to build strong working relationships with internal and external stakeholders.
- Our strong team ethic has been an important part of our success, so you can\’t be afraid to roll up your sleeves up and get in involved.
- You will create job profiles for new- joiners (New starters) and ensure that their information is correct and accurate.
- As a Data administrator you will maintain the HR information system (HRIS) used to store and manage HR data. You will ensure that the HRIS is updated with the latest data and that the system is working correctly
Your main responsibilities will be:
- Collect and analyse HR data from various sources, including HRIS, employee surveys, performance evaluations, and other relevant systems.
- Clean, transform, and validateHR data to ensure accuracy, consistency, and data integrity.
- Usedata analysis techniques to identify trends, patterns, correlations, and insights related to HR metrics and key performance indicators (KPIs).
- Develop and maintain HR dashboards, reports, and visualizations to effectively communicate HR data and insights to stakeholders.
- Conductstatistical analyses and predictive modelling to support HR initiatives and identify potential risks or opportunities.
- Collaboratewith HR stakeholders to understand data requirements and develop customized reports and analytics to meet their needs.
- ProvideHR data-driven insights and recommendations to support strategic decision-making and drive HR initiatives.
- MonitorHR data to identify data anomalies, outliers, and data quality issues, and take corrective actions as necessary.
- Stay updatedwith HR trends, industry benchmarks, and best practices to enhance HR data analysis capabilities.
- Participatein HR projects and initiatives related to data analytics, including HR system implementations, process improvements, and automation.
- Maintaindata privacy and confidentiality standards in handling sensitive HR data.
- SupportHR data requirements for regulatory reporting, audits, and compliance purposes.
- Providetraining and guidance to HR team members on data analysis tools and techniques.
- Continuouslyidentify opportunities for process improvement and automation to enhance efficiency and accuracy in HR data analysis.
Ideally you will need to have:
- Work-day, Success factors or any otherHR Software.
- Proficiency in Microsoft Technologies – Office 365, Teams, Outlook etc.
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Strongorganisation skills with an ability to prioritise and meet deadlines.
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Ability to engage directly with internal stakeholders and external stakeholders.
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Reliable, responsible, and able to handle confidential information with discretion.
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Excellentcommunication skills
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Master\’s Degree (Maths, Engineering, Business or Physics or Post-Grad Diploma in Business) or equivalent
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Prior experience within research,data analytics or HR role is desirable but not essential.
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2+ years of experience inHR data management and analysis.
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Strong technical skills, includingproficiency in HRIS, SQL, Excel, and other database management tools.
About the location
Sheffield city centre. Ten minutes\’ walk from Sheffield Station. Travel to other UK locations as appropriate.
Working pattern
Monday – Friday 8:00am – 18:00pm
37.5 hours per week
The Reward
- 25 days Holiday plus National Bank Holidays
- Travel Offers for Bus and Rail*
- Payroll Giving – donate directly from your pay to a Charity of your Choice
- Shopping Discounts including discounts and cashback on electrical goods, your weekly shop,
holidays, cinema trips, car insurance, upgrading your mobile and lots more - All employee Share Schemes*
- Save as You Earn – gives you the opportunity to save a regular amount each month for three
years. At the end of the savings period, you can use your savings to buy shares at a
discounted price set at the start of the Scheme, or take your savings as cash. - Buy as You Earn – allows you to buy shares each month, with 2 free ‘matching\’ shares for
each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to
participate in the scheme for at least 3 years in order to receive the matching shares. - Employee Assistance Helpline – free, confidential employee support service provided by an
independent provider
*after 6 months of employment
We all belong at First Customer Contact.FirstGroup\’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
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HR Data Analytics Assistant employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Data Analytics Assistant
✨Tip Number 1
Familiarise yourself with the specific HR software mentioned in the job description, such as Workday or SuccessFactors. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your data analysis skills, particularly in SQL and Excel. Being able to showcase your ability to clean, transform, and validate HR data will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of FirstGroup or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 4
Prepare to discuss how you would approach continuous improvement in HR processes. Think of examples where you've identified inefficiencies and suggest how you could apply similar strategies at First Customer Contact.
We think you need these skills to ace HR Data Analytics Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the HR Data Analytics Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in HR data management, analytics, or related fields. Use specific examples to demonstrate your proficiency with HRIS, SQL, Excel, and other relevant tools.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey information clearly. Use concise language and structure your application logically to make it easy to read.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Mention your understanding of the company's commitment to diversity and inclusion, and express your enthusiasm for contributing to their goals.
How to prepare for a job interview at First Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the HR Data Analytics Assistant. Familiarise yourself with terms like HRIS, data analysis techniques, and performance metrics, as these will likely come up during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in tools like SQL, Excel, and any HR software you've used. Consider bringing examples of dashboards or reports you've created in the past to demonstrate your capabilities.
✨Prepare for Behavioural Questions
Expect questions that assess your teamwork and communication skills. Think of specific examples where you've successfully collaborated with others or resolved conflicts, as this role requires strong interpersonal abilities.
✨Research the Company Culture
First Customer Contact values diversity and inclusion, so be ready to discuss how you can contribute to a positive workplace culture. Reflect on your own experiences and how they align with the company's vision and values.
