At a Glance
- Tasks: Drive HR initiatives and foster strong employee relations to support business success.
- Company: Join First Rail London, a leading rail operator committed to sustainable transport.
- Benefits: Enjoy free travel on TfL, discounts on train tickets, and a supportive work environment.
- Other info: Inclusive workplace that values diversity and offers flexible working options.
- Why this job: Be a key player in transforming workplace culture and enhancing employee engagement.
- Qualifications: HR experience with strong relationship-building and communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Who are we
First Rail London (FRL) is the train operating company responsible for running the London Overground network under a concession agreement with Transport for London (TfL). The concession began in May 2026. FirstRail London is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the role
We are seeking an individual with experience in employee and industrial relations who is able to influence and implement business change. To help us deliver change we are seeking a flexible individual that can work with ARL departments and employees as a true business partner – gaining comprehensive understanding of business challenges and asserting influence through strong customer relationships. As the HR Business Partner, you will deliver improvements through people, building effective and sustainable employee relations and management capability. You will be able to expertly balance the needs of the internal customer (e.g. Directors, Heads of department, line managers, employees) whilst considering business operations, consistency and fairness. You will manage any emerging employee relations and industrial relations risks, whilst maintaining collaborative union relationships at all levels. In addition, you will be required to lead HR projects ensuring that any risks are identified, the project is managed effectively and a robust communication plan is in place as appropriate.
Business Partnership and ER
- Build and develop positive working relationships with key stakeholders contributing to the success of company operational goals.
- Attend and contribute to business unit meetings as agreed.
- Attend all necessary HR meetings.
- Act as a conduit between the business and HR to ensure alignment of strategic HR and operational goals.
- Facilitate and support business delivery through the provision of professional guidance and support relating to agreed people strategies to meet business objectives.
- Support the HR Advisor team with complex cases.
- Manage ER where required – absence procedures, disciplinary and grievance processes.
- Support with appeals.
HR Change Agent – Transformation projects
- Lead and support on change initiatives. This could involve organisation restructuring, introduction of new technology and different working practices.
- Working within their client area to increase employee engagement – retention, motivation, succession planning and development.
- Lead the sickness/absence improvement project and have a developed plan in this area.
HR Initiatives
- Input to design and manage implementation of HR processes to ensure they are fit for purpose to achieve customer business goals.
- Work closely with managers to identify required competency and performance levels.
- Analyse gaps and support managers in the identification of appropriate development and training programmes to enhance business performance.
- Implement agreed resourcing, retention, performance management and succession planning solutions within the business.
- Work with the business to ensure that the headcount budget is managed professionally and that plans to manage shortfalls are implemented.
- Share professional knowledge within the broader HR team.
About You
- HR Generalist with strong business acumen.
- Graduate level or equivalent experience.
- Demonstrable experience of building strong relationships with trade union representatives.
- Demonstrable experience of balancing operational needs with overall corporate environments.
- Excellent knowledge of employment law.
- Great communication, interpersonal and negotiating skills.
About the location
Redman Place and other locations as required.
The Reward
- Free Travel for you and a nominated person at your address on TfL Network - this alone is worth a potential total of £5,200 per annum.
- 75% discount off season tickets and leisure travel on other Train Operating Companies.
- Discounts on European rail services after 1 year of service.
- First Xclusives – a benefits portal offering a wide range of benefits and discounts.
- Employee Assistance Programme - 24hr helpline, covering a multitude of subjects.
We all belong at First Rail London. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
HR Business Partner employer: First Group
First Rail London is an exceptional employer that prioritises employee well-being and professional growth, offering unique benefits such as free travel on the TfL network and substantial discounts on season tickets. With a strong commitment to inclusivity and diversity, the company fosters a collaborative work culture where employees can thrive and contribute to meaningful change within the rail industry. As part of FirstGroup, employees have access to extensive resources and opportunities for career advancement in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land HR Business Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at First Rail London on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research First Rail London thoroughly – know their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate your problem-solving abilities during interviews. Use examples from your past experiences to illustrate how you've tackled similar challenges, especially in employee relations.
✨Tip Number 4
Don't forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the HR Business Partner position!
We think you need these skills to ace HR Business Partner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Business Partner role. Highlight your experience in employee and industrial relations, and don’t forget to showcase your ability to build strong relationships with stakeholders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've influenced business change and improved employee relations in the past.
Showcase Your Communication Skills:As an HR Business Partner, communication is key. Make sure your application reflects your excellent communication and interpersonal skills. Use clear and concise language to demonstrate your ability to convey complex information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at First Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of employment law and employee relations. Familiarise yourself with First Rail London's operations and their approach to HR. This will help you demonstrate your understanding of the business and how you can contribute as an HR Business Partner.
✨Build Relationships
Since the role involves building strong relationships with various stakeholders, think of examples from your past experiences where you've successfully collaborated with different teams or trade unions. Be ready to discuss how you can foster positive working relationships at First Rail London.
✨Showcase Change Management Skills
Prepare to talk about your experience leading change initiatives. Think of specific projects where you’ve implemented new processes or technologies. Highlight how you managed risks and communicated effectively throughout the project to ensure a smooth transition.
✨Engage with Their Values
First Rail London values inclusivity and diversity, so be sure to express your commitment to these principles. Share any relevant experiences that showcase your ability to create an inclusive environment and how you can support their vision of celebrating diversity within the workplace.
