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- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety and excellent customer service.
- Company: Join First Bus, a leading UK operator embracing innovative transport technology.
- Benefits: Competitive pay, flexible hours, and a focus on health and well-being.
- Other info: Dynamic role with opportunities to work in different locations and meet diverse people.
- Why this job: Make a real difference in public transport while enjoying variety and flexibility in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
The predicted salary is between 30000 - 31000 £ per year.
About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
About the role: As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You’ll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rewards: Your health is important to us which is why we offer Simply Health.
Rail Replacement Coordinator in Hampshire employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at First Bus. A friendly chat can open doors and give you insider info about the Rail Replacement Coordinator role.
✨Tip Number 2
Show off your customer service skills! When you get the chance to meet potential employers or attend job fairs, be ready to demonstrate how you handle customer interactions. Remember, they want someone who can keep passengers happy!
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves various shift times, highlight your willingness to work weekends and late nights. Flexibility is key, so let them know you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, including the Rail Replacement Coordinator position. Don’t miss out!
We think you need these skills to ace Rail Replacement Coordinator in Hampshire
Some tips for your application 🫡
Show Your Passion for Transport: When you're writing your application, let us know why you're excited about the transport industry! Share any experiences or interests that highlight your enthusiasm for customer service and public transport.
Tailor Your Application: Make sure to customise your application to fit the Rail Replacement Coordinator role. Highlight relevant skills and experiences that match the job description, especially around customer service and teamwork.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at First Group
✨Know the Company Inside Out
Before your interview, take some time to research First Bus and its commitment to innovation in public transport. Familiarise yourself with their values, especially around customer service and safety, as this will show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Rail Replacement Coordinator, you'll need to showcase your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, highlighting your communication skills and patience.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Think of scenarios related to coordinating transport services or dealing with difficult passengers, and outline your thought process and actions clearly.
✨Show Your Flexibility and Team Spirit
Since the role requires working varied shifts and being part of a team, be prepared to discuss your availability and how you work collaboratively. Share instances where you've adapted to changing circumstances or supported your colleagues in achieving a common goal.