At a Glance
- Tasks: Lead operations to ensure safe and efficient bus services while managing drivers and vehicles.
- Company: Join First Bus, a leading UK bus operator embracing innovation and sustainability.
- Benefits: Health perks, discounted travel, 25 days holiday, flexible working, and more!
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact in public transport and connect communities with your leadership.
- Qualifications: Management experience preferred; strong computer skills and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About First Bus
Are you ready to advance your career with one of the UK's leading bus operators?
Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles.
We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
We have a fantastic opportunity for an Operations Supervisor to join our Caledonia depot in Glasgow on a full time permanent basis.
The successful candidate will ensure a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework.
You will identify and resolve day to day operational issues, including with schedules, allocations, vehicle performance and driver queries.
Providing updates and escalating key issues or concerns to the line manager.
Engage front line colleagues through effective communication, active listening and recognition.
- Key Accountabilities
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
- In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversee driver reporting
- Ensure accurate capture and recording of drivers’ hours, duties and attendance in the DAS GUI system
- Maintain accurate records for all aspects of operational standards and performance
- Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
- Ensure drivers are allocated the correct vehicle and leave the depot on time
- Deal with telephone queries and support the satisfactory resolution of customer queries
- Ensure a comprehensive hand-over and coordination across shifts
- Manage the collection of cash from depots in line with company procedures
- Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns); ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
- Ensure an effective working relationship with recognised trade union representatives and officials
- Comply with requisition to pay procedures and delegated authorities
- Other duties commensurate with the role as may be deemed appropriate by the line manager
Skills/Experience
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills
- Professional knowledge of Road Traffic Act and Employment legislation
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation
- Excellent planning and prioritising
- Self motivated with a positive approach to change
- Accuracy and quality
- Teamwork and ownership
- Customer focus
- Rewards
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you!
This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise.
Our EAP provision offers 24hr, 365 days a year mental health support.
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc.
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass.
- Cycle to work scheme.
- 25 days' holiday + bank holidays.
- Pension scheme and chance to buy discounted First Group shares.
- Enhanced maternity / paternity pay.
- Flexible working.
- Equal Opportunities
Public transport serves everyone, whatever their differences.
At First Bus, we want to be an employer open to you, no matter what your differences are.
We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people.
We welcome applications from all.
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Operations Supervisor in Glasgow employer: First Group
First Group in Doncaster is an excellent employer, offering a supportive work culture that prioritises employee development through fully paid training for aspiring bus drivers. With benefits like free bus travel for family and discounted rail travel, employees enjoy a rewarding work-life balance while contributing to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Glasgow
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like First Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by First Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor in Glasgow
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at First Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at First Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into First Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at First Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at First Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to First Group.
