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- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety and excellent customer service.
- Company: Join First Bus, a leading UK operator embracing innovative transport technology.
- Benefits: Competitive pay, health benefits, flexible hours, discounted travel, and 25 days holiday.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real impact in public transport while enjoying flexibility and variety in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience in the industry is a plus.
The predicted salary is between 30000 - 31000 £ per year.
About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
About the role: As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You’ll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rewards: Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support. We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. Cycle to work scheme. 25 days' holiday + bank holidays. Pension scheme and chance to buy discounted First Group shares. Enhanced maternity / paternity pay. Flexible working.
Equal Opportunities: Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Rail Replacement Coordinator in Fareham employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Fareham
✨Tip Number 1
Get to know the company! Research First Bus and their values. When you show up for an interview, drop in some knowledge about their innovative tech or commitment to sustainability. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Rail Replacement Coordinator, you'll be the face of the company. Role-play scenarios with friends or family where you handle tricky passenger situations. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local transport events. They might give you insider tips or even put in a good word for you. Plus, it’s a great way to learn more about the role and the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your flexibility and customer service experience, which are key for this role. Don’t miss out!
We think you need these skills to ace Rail Replacement Coordinator in Fareham
Some tips for your application 🫡
Show Your Passion for Transport: When you're writing your application, let your enthusiasm for the transport industry shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our mission of providing excellent customer service.
Highlight Your Customer Service Skills: Make sure to emphasise any experience you have in customer service. We love candidates who can demonstrate their ability to engage with passengers and handle situations calmly and effectively, especially under pressure.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the Rail Replacement Coordinator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Group
✨Know the Company
Before your interview, take some time to research First Bus. Understand their commitment to sustainability and innovation in public transport. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Customer Service Skills
As a Rail Replacement Coordinator, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your ability to handle passenger queries and maintain high standards of service.
✨Show Your Flexibility
This role requires working various shifts, including weekends and late nights. Be ready to discuss your availability and willingness to adapt to different schedules. Highlight any previous experience in roles that required flexibility to reinforce your suitability.
✨Demonstrate Teamwork and Initiative
The job involves working both independently and as part of a team. Think of instances where you've successfully collaborated with others or taken the initiative in challenging situations. This will showcase your ability to balance teamwork with individual responsibility.