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- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: Join First Bus, a leading UK bus operator embracing innovative transport solutions.
- Benefits: Competitive pay, flexible hours, and a focus on health and well-being.
- Other info: Dynamic role with opportunities to work in different locations and meet diverse people.
- Why this job: Make a real difference in public transport while enjoying variety and flexibility in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
The predicted salary is between 30000 - 30000 £ per year.
About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting‑edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
About the role: As a Rail Replacement Coordinator, you’ll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you’re happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we’d like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You’ll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rail Replacement Coordinator in Devon employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at First Bus. A friendly chat can open doors and give you insider info about the Rail Replacement Coordinator role.
✨Tip Number 2
Show off your customer service skills! When you get the chance to meet potential employers, be sure to highlight your experience in providing excellent service. Remember, this role is all about keeping passengers happy!
✨Tip Number 3
Be flexible and ready to adapt! Since the shifts can vary, demonstrate your willingness to work different hours. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for new roles that fit your skills.
We think you need these skills to ace Rail Replacement Coordinator in Devon
Some tips for your application 🫡
Show Your Passion for Transport: When writing your application, let us know why you're excited about the transport industry! Share any experiences or interests that highlight your enthusiasm for customer service and public transport.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Rail Replacement Coordinator role. Highlight relevant skills and experiences that match the job description, especially your ability to work under pressure and provide excellent customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at First Group
✨Know the Company Inside Out
Before your interview, take some time to research First Bus and its commitment to innovation in public transport. Familiarise yourself with their values, especially around customer service and safety, as this will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rail Replacement Coordinator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your ability to handle passenger queries and maintain high standards under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult passengers or coordinating services during disruptions. Think of relevant scenarios beforehand and outline your thought process on how you would manage them effectively.
✨Highlight Your Flexibility and Team Spirit
Since the role requires working varied shifts and being part of a team, emphasise your adaptability and collaborative nature. Share instances where you’ve successfully worked in a team or adjusted to changing circumstances, showcasing your reliability and resilience.