At a Glance
- Tasks: Deliver exceptional customer service, sell tickets, and ensure safe train dispatch.
- Company: Join GWR, a leading railway network with a commitment to customer experience.
- Benefits: Enjoy free rail travel, health care, and ongoing professional development.
- Other info: Flexible working options and comprehensive training provided for all new hires.
- Why this job: Be part of transforming train travel while gaining valuable skills in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and a can-do attitude required.
The predicted salary is between 24000 - 30000 £ per year.
Who are we? GWR is the proud custodian of Brunel's railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team: The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer's journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.
About the job: As an S7 at Dawlish you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
Your main responsibilities will be:
- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant and clean station environment
You’ll need to be:
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self‑starter with a can‑do attitude
- Confident when decision‑making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you will need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
About the location: Dawlish is a small but busy station in South Devon. It has good transport links to the surrounding area. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers visit this station. Own Transport is necessary due to the start and finish times of shifts being outside of train running times.
Working pattern: The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays.
Additional information: Applicants will be required to complete an online situational judgement test (SJT) and those successfully shortlisted will be invited to undertake an online ability test and an interview. The successful candidate will be required to meet the medical standards for this role, including colour vision and drugs and alcohol screen. A Basic DBS is also required. Full training will be provided to the successful candidate which lasts up to three weeks (Monday to Friday) and takes place at our Training Centre in Swindon.
The Reward: As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on‑going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company‑sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Customer Service, Dispatch and Ticket Selling in Dawlish employer: First Group
GWR is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee growth. With comprehensive training, ongoing development opportunities, and a range of benefits including free rail travel and health care plans, our team members are empowered to thrive in a supportive environment. Located in the picturesque Dawlish, employees enjoy the unique advantage of working in a busy station that serves as a gateway to some of the UK's top tourist destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service, Dispatch and Ticket Selling in Dawlish
✨Tip Number 1
Get to know the company! Research GWR and its values. Understanding what makes us tick will help you connect with our mission during interviews. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. We want to hear those stories, so be ready to share how you can deliver extraordinary service.
✨Tip Number 3
Be prepared for situational judgement tests! These are designed to see how you handle real-life situations. Brush up on your decision-making skills and think about how you'd respond to various customer scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our awesome benefits right there.
We think you need these skills to ace Customer Service, Dispatch and Ticket Selling in Dawlish
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to fit the job description. Mention how your skills align with the responsibilities listed, like ticket selling and dispatching trains. This shows us you’ve done your homework and are genuinely interested in the position!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at First Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This role is all about making customers feel valued, so showing that you get this will impress the interviewers.
✨Familiarise Yourself with GWR
Do some research on GWR and its services. Knowing about their history, values, and recent developments will show your genuine interest in the company. Be prepared to discuss how you can contribute to their mission of transforming train travel into a fantastic experience for customers.
✨Practice Situational Judgement Scenarios
Since you'll need to complete an online situational judgement test, practice common scenarios you might face in customer service. Think about how you'd handle difficult situations or customer complaints. Being able to articulate your thought process during the interview will demonstrate your problem-solving skills.
✨Showcase Your Multitasking Skills
This role requires juggling multiple tasks, especially during busy periods. Prepare to discuss times when you've successfully managed several responsibilities at once. Highlighting your ability to stay calm and efficient under pressure will resonate well with the interviewers.
