At a Glance
- Tasks: Join us as a Train Dispatcher or Ticket Barrier Assistant, ensuring smooth journeys for passengers.
- Company: Great Western Railway is dedicated to providing exceptional customer service and a welcoming environment.
- Benefits: Enjoy free rail travel, health care plans, discounts, and ongoing development opportunities.
- Other info: Shifts include weekends and bank holidays; full training provided with an assessment day on 17th September 2025.
- Why this job: Be part of a dynamic team, make a difference, and thrive in a diverse workplace.
- Qualifications: Strong communication skills and a commitment to outstanding customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service – Ticket Barrier Assistant and Train Dispatcher
Locations: London Paddington, Reading, Oxford, Slough, Maidenhead, Didcot Parkway, Newbury
Are You a Customer Service Star? Step Into the Spotlight!
We\'re looking for enthusiastic, customer-focused individuals to join our team at Great Western Railway in two exciting roles:
Train Dispatcher andTicket Barrier Assistant. Both positions involve working on the front line of customer service, ensuring passengers have a smooth, safe, and enjoyable journey. If you\'re passionate about helping others and thrive in dynamic environments, these roles could be perfect for you!
About theRoles
Train Dispatcher:As a Train Dispatcher (also known as Service Delivery Assistant), you\'ll carry out essential station duties, such as train dispatch, assisting customers, and ensuring the station is clean, safe, and welcoming. Your responsibilities will include:
- Ensuring the safe and timely departure of trains by following dispatch procedures.
- Offering clear information and helpful assistance to customers.
- Maintaining the cleanliness of station areas, including platforms and waiting rooms.
- Ensuring the safety and security of customers, colleagues, and visitors.
- Collaborating with other GWR departments to provide accurate and timely updates, especially during disruptions.
Ticket Barrier Assistant:In this role, which is also known as Gateline Assistant, you will be the face of GWR at the station\'s ticket barriers, creating a positive first impression and managing customer flow. Your responsibilities will include:
- Managing the operation of ticket barriers and responding to customer inquiries.
- Ensuring the security of the gateline area and addressing customer needs during disruptions.
- Inspecting and issuing tickets, as well as selling tickets using a mobile ticket machine.
- Keeping the gateline area clear of rubbish and maintaining a professional appearance.
What We\'re Looking For?
For both roles, you\'ll need to be:
- Committed to delivering extraordinary customer service.
- A self-starter with a can-do attitude.
- Confident in making decisions, even in high-pressure situations.
- Calm and customer-focused during disruptions or crises.
- Comfortable working within strict procedures.
MinimumRequirements?
- Ability to work as part of a team or independently.
- Strong verbal and written communication skills.
- Evidence of numerical ability.
Working Pattern?
At the stations identified above, both roles involve working shifts, which includes weekends and bank holidays. Shifts may start from 04:30 (depending on location) with late shifts finishing 01:00 (depending on location). Some stations may involve night work. Full shift details for your preferred location will be provided at the interview.
About the location?
We are recruiting for the following stations:
London Paddington
Reading
Oxford
Slough
Maidenhead
Didcot Parkway
Newbury
You must live within 60 minutes of the station that you are applying for.
Additionalinformation?
Shortlisted candidates will be invited to an assessment day scheduled on17th September 2025. This vacancy is advertised to fill current and future vacancies at the above stations.
What to Expect?
- After submitting your application, you\'ll complete an online assessment (recommended on a laptop/computer).
- All shortlisted candidates will then be invited to an assessment day which will include a competency-based interview.
- Applicants wishing to be considered for a train dispatch role, will be invited to complete an online train dispatch multitasking test prior to attending the assessment day.
- All successful applicants will need to pass a medical assessment, this may include a colour vision test. You will be required to undertake a drug and alcohol screening, and a Basic DBS check will be required.
- Full training will be provided, including a 3-week training programme in Swindon.
The Reward
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
#J-18808-LjbffrCustomer Service – Ticket Barrier Assistant and Train Dispatcher in Maidenhead employer: First Group
Great Western Railway is an exceptional employer that prioritises a vibrant work culture and the well-being of its employees. With comprehensive training, ongoing development opportunities, and a range of benefits including free rail travel for you and your family, GWR fosters an inclusive environment where diversity is celebrated. Working at our stations in London Paddington, Reading, Oxford, and more, you'll be part of a dedicated team committed to delivering outstanding customer service while enjoying the unique advantages of working in a dynamic transport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service – Ticket Barrier Assistant and Train Dispatcher in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service – Ticket Barrier Assistant and Train Dispatcher in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Group:Your cover letter is your chance to shine! Tell us why you want to work at First Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Group!
How to prepare for a job interview at First Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
