At a Glance
- Tasks: Join our team to provide top-notch customer service and assist with ticket sales at the station.
- Company: GWR is a leading railway network, known for its commitment to exceptional travel experiences.
- Benefits: Enjoy free rail travel, health care plans, and discounts on shopping and gym memberships.
- Other info: Full training provided, with opportunities for ongoing development and a diverse, inclusive workplace.
- Why this job: Be part of a dynamic team transforming train travel into a fun and efficient experience.
- Qualifications: No specific experience needed, just a positive attitude and strong communication skills.
The predicted salary is between 24378 - 36564 £ per year.
Customer Service Train Dispatch & Ticket Selling
Location – Teignmouth & Dawlish Station
Salary £30473 pa pro rata / £16.68 per hour
Who are we?
GWR is the proud custodian of Brunel\'s railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\'s top tourist destinations.
We are transforming the way people think about train travel, empoweringour team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About theteam?
The stations team delivers a wide range of services to our customers, from being the first andlast point of contact in a customer\'s journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providinginformation and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.
About the job?
As an S7 at Teignmouth & Dawlish you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
Your mainresponsibilities will be?
- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant and clean station environment
You\'ll need to be?
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you will need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
About the location?
Teignmouth is a busy station in South Devon. It has good transport links to the surrounding area. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers visit this station.
Working pattern
The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. This role is a rest day relief, working between both stations to cover resident colleague\'s rest days.
Additionalinformation
Applicants successfully short listed, will be invited to undertake an online dispatch test and interview. Interviews will take place w/c 11th August 2025.
The successful candidate will be required to meet the medical standards for the role including colour vision test and drugs and alcohol screen. A Basic DBS is also required.
Full training is provided and initial training will last up to three weeks, Monday to Friday full time hours. The location of the training will be our Training Centre in Swindon. A travel pass and hotel accommodation is provided.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
Weall belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We valueour differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We reviewall roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additionalsupport to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
INGWR
#J-18808-LjbffrCustomer Service, Dispatch & Ticket Selling employer: First Group
GWR is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee growth. With comprehensive training, a defined benefit pension scheme, and benefits like free rail travel for you and your family, working at Teignmouth & Dawlish Station not only provides a rewarding customer service experience but also fosters a supportive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service, Dispatch & Ticket Selling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service, Dispatch & Ticket Selling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Group:Your cover letter is your chance to shine! Tell us why you want to work at First Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Group!
How to prepare for a job interview at First Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
