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- Tasks: Deliver exceptional customer service and enhance passengers' journeys onboard our trains.
- Company: GWR, a leading railway network with a commitment to customer experience.
- Benefits: Competitive salary, free rail travel, healthcare plan, and retail discounts.
- Why this job: Join a dynamic team and make train travel enjoyable for everyone.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 25478 - 33331 £ per year.
THIS ADVERT IS TO REGISTER YOUR INTEREST ONLY – WE DO NOT CURRENTLY HAVE ANY LIVE ROLES
Overview
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
Are you passionate about delivering exceptional customer service? We\’re looking for friendly and enthusiastic individuals to enhance our passengers\’ journey
What\’s in It for You?
- Salary: £25,478 (first six months), rising to £33,331 after completing training and probation
- Hours: 35 per week, including weekends and bank holidays
- Annual Leave: 25 days per year
- Comprehensive Training – We set you up for success!
2 weeks of full-time classroom training in Swindon, followed by up to 4 weeks of onboard training at your base location (your home station), with flexibility based on your learning pace.
Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!
As a Customer Host, You Will:
- Provide a warm welcome and outstanding at-seat refreshment service
- Enhance customers\’ journeys with exceptional service
- Work onboard the train, engaging with passengers and creating a positive experience
What We\’re Looking For:
- Customer service experience
- A passion for delivering exceptional experiences
- A proactive approach, customers always come first
- Strong communication skills and the ability to work independently or as part of a team
- Preferred: Cash handling and food safety experience
Additional Information:
You must live within 45–60 minutes of the station and be able to get to work without relying on public transport (staff parking isn\’t always guaranteed at our stations).
The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you\’ll be invited to a 1-2-1 interview with the hiring team—this could be on the same day or scheduled at a later date.
The Reward
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://www.healthassured.org/blog/neurodiversity/
INGWR
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Customer Host employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host
✨Tip Number 1
Get to know GWR and their values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about enhancing passenger journeys, think of scenarios where you can demonstrate your ability to handle different situations with a smile. Role-playing with friends can be super helpful!
✨Tip Number 3
Prepare for the assessment centre! Brush up on group activities and be ready to showcase your teamwork and communication skills. Remember, it's not just about what you say, but how you engage with others in the group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye out for any updates or new roles that pop up – you never know when the perfect opportunity might arise!
We think you need these skills to ace Customer Host
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about enhancing passengers' journeys and creating a positive experience.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've got customer service experience or skills that match what we're looking for, shout about it! We love seeing how your background fits with our values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick grasp of who you are and what you bring to the table.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and our company there.
How to prepare for a job interview at First Group
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you went above and beyond for a customer or handled a tricky situation. This will show that you’re passionate about delivering exceptional experiences, just like GWR wants!
✨Show Off Your Communication Skills
Since the role involves engaging with passengers, practice clear and friendly communication. You might want to do a mock interview with a friend where you focus on how you present yourself and interact. Remember, it’s all about making people feel welcome and valued!
✨Get Familiar with the Company
Do some research on GWR and its values. Understanding their mission to transform train travel can help you align your answers during the interview. Plus, it shows you’re genuinely interested in being part of their team!
✨Prepare for Group Activities
Since the selection process includes group activities, think about how you can showcase your teamwork skills. Be ready to collaborate and support others while also demonstrating your proactive approach. It’s all about showing that you can enhance the customer journey together!
