At a Glance
- Tasks: Deliver outstanding customer service and assist passengers on their journeys.
- Company: Join Great Western Railway, transforming rail travel with over 100 million journeys annually.
- Benefits: Enjoy perks like free travel, health plans, gym discounts, and flexible working options.
- Other info: Full training provided, including a 3-week course in Swindon; assessment day on 19 September 2025.
- Why this job: Be part of a dynamic team making every journey special while developing your skills.
- Qualifications: Strong communication skills, calm under pressure, and experience in customer-facing roles preferred.
The predicted salary is between 24000 - 36000 € per year.
Join Our Team at Great Western Railway!
Multiple Frontline Roles Available – Service Delivery Assistants, Ticket Office and Customer Sales Advisors in Westbury, Castle Cary, Bradford-on-Avon, Trowbridge, Yeovil Pen Mill, Warminster and Frome.
Are you passionate about delivering outstanding service and helping people every day? We\'re looking for enthusiastic, customer-focused individuals to join our team at Great Western Railway (GWR).
If you thrive in dynamic environments and want to play a vital role in helping passengers have a smooth, safe, and enjoyable journey, we want to hear from you!
What We\'re Looking For?
We\'re seeking individuals who are:
- Committed to delivering exceptional customer service
- Calm under pressure and quick-thinking
- Team players who can also work independently
- Comfortable following safety protocols and procedures
- Excellent communicators with a friendly, proactive approach
- Confident using technology (e.g. smartphones/tablets)
- Experienced in customer-facing roles (preferred)
Minimum Requirements?
- Strong verbal and written communication skills
- Good numerical ability
- Ability to follow procedures accurately
- Availability for shift-based work, including weekends and holidays
Important Info
- Assessment Day: Friday, 19 September 2025 in Bristol Temple Point
- This advert includes current and upcoming permanent, fixed-term, full-time and part-time opportunities across the Wiltshire and Dorset area.
What to Expect?
- Apply Online: If shortlisted, you\'ll be invited to attend an in-person assessment day.
- Interested in the Service Delivery Assistant (Dispatcher) role? You\'ll need to complete an online Train Dispatch Multitasking Test. If successful, you\'ll be considered for the role. If not, you\'ll still be considered for other customer service positions.
- Assessment Day: Includes a group discussion, team-building exercise and a face-to-face interview.
- Final Stage: Involves a medical assessment, basic DBS check, drug and alcohol screening and a colour vision test.
- Training: Full training is provided, including a 3-week course based in Swindon.
About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK\'s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\'s a relaxing, efficient, and enjoyable experience. That\'s why we\'re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity
INGWR
Ready to be the face ofour service and make a real impact on our customers? Apply now and take the next step in your career!
For more details about the role, location, shift pattern and salarieskindly click the link below:
#J-18808-LjbffrCustomer Experience Representative – Stations in Trowbridge employer: First Group
At Great Western Railway, we pride ourselves on being an exceptional employer that values our team members and their contributions to delivering outstanding customer service. With a strong commitment to employee wellbeing, we offer a range of benefits including health cash plans, travel perks, and opportunities for professional growth through comprehensive training programmes. Our inclusive work culture fosters diversity and supports flexible working arrangements, making GWR a fantastic place to build a rewarding career in the heart of the South West.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative – Stations in Trowbridge
✨Tip Number 1
Familiarise yourself with Great Western Railway's values and mission. Understanding their commitment to exceptional customer service will help you align your responses during the assessment day, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills in a group setting. Since the assessment day includes a group discussion, being able to articulate your thoughts clearly and listen actively will set you apart from other candidates.
✨Tip Number 3
Prepare for the multitasking test by simulating similar scenarios at home. Use apps or games that require quick thinking and decision-making to enhance your ability to perform under pressure, which is crucial for the Service Delivery Assistant role.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of past experiences where you successfully collaborated with others. This will demonstrate your ability to work well in a team, which is essential for the roles available at GWR.
We think you need these skills to ace Customer Experience Representative – Stations in Trowbridge
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand what Great Western Railway is looking for in a Customer Experience Representative. Highlight key skills and attributes they value, such as exceptional customer service and teamwork.
Tailor Your CV:Customise your CV to reflect your relevant experience in customer-facing roles. Emphasise your communication skills, ability to work under pressure, and any experience with technology that aligns with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Use specific examples from your past experiences to demonstrate how you meet the criteria outlined in the job description.
Prepare for the Assessment Day:Familiarise yourself with the assessment process mentioned in the job advert. Be ready for group discussions and team-building exercises by thinking about how you can contribute positively to a team environment.
How to prepare for a job interview at First Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people and delivering outstanding service. Share specific examples from your past experiences where you went above and beyond for a customer.
✨Demonstrate Calmness Under Pressure
Prepare to discuss situations where you had to think quickly and remain calm in challenging circumstances. This role requires quick-thinking, so showcasing your ability to handle pressure will impress the interviewers.
✨Highlight Teamwork and Independence
Be ready to talk about your experiences working in teams as well as independently. GWR values team players, but they also want to see that you can take initiative when needed.
✨Familiarise Yourself with Safety Protocols
Since the role involves following safety procedures, it’s important to show that you understand their significance. Brush up on basic safety protocols relevant to customer-facing roles and be prepared to discuss them.
