At a Glance
- Tasks: Help passengers enjoy smooth and safe journeys while delivering outstanding customer service.
- Company: Great Western Railway transforms rail travel with over 100 million journeys annually across the South West.
- Benefits: Enjoy perks like free travel, health plans, gym discounts, and flexible working options.
- Other info: Assessment day on 19 September 2025; full training provided.
- Why this job: Join a dynamic team that values diversity and makes every journey special for passengers.
- Qualifications: Strong communication skills, calm under pressure, and experience in customer-facing roles preferred.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team at Great Western Railway!
Multiple Frontline Roles Available – Service Delivery Assistants, Ticket Office and Customer Sales Advisors in Westbury, Castle Cary, Bradford-on-Avon, Trowbridge, Yeovil Pen Mill, Warminster and Frome.
Are you passionate about delivering outstanding service and helping people every day? We\'re looking for enthusiastic, customer-focused individuals to join our team at Great Western Railway (GWR).
If you thrive in dynamic environments and want to play a vital role in helping passengers have a smooth, safe, and enjoyable journey, we want to hear from you!
What We\'re Looking For?
We\'re seeking individuals who are:
- Committed to delivering exceptional customer service
- Calm under pressure and quick-thinking
- Team players who can also work independently
- Comfortable following safety protocols and procedures
- Excellent communicators with a friendly, proactive approach
- Confident using technology (e.g. smartphones/tablets)
- Experienced in customer-facing roles (preferred)
Minimum Requirements?
- Strong verbal and written communication skills
- Good numerical ability
- Ability to follow procedures accurately
- Availability for shift-based work, including weekends and holidays
Important Info
- Assessment Day: Friday, 19 September 2025 in Bristol Temple Point
- This advert includes current and upcoming permanent, fixed-term, full-time and part-time opportunities across the Wiltshire and Dorset area.
What to Expect?
- Apply Online: If shortlisted, you\'ll be invited to attend an in-person assessment day.
- Interested in the Service Delivery Assistant (Dispatcher) role? You\'ll need to complete an online Train Dispatch Multitasking Test. If successful, you\'ll be considered for the role. If not, you\'ll still be considered for other customer service positions.
- Assessment Day: Includes a group discussion, team-building exercise and a face-to-face interview.
- Final Stage: Involves a medical assessment, basic DBS check, drug and alcohol screening and a colour vision test.
- Training: Full training is provided, including a 3-week course based in Swindon.
About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK\'s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\'s a relaxing, efficient, and enjoyable experience. That\'s why we\'re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity
INGWR
Ready to be the face ofour service and make a real impact on our customers? Apply now and take the next step in your career!
For more details about the role, location, shift pattern and salarieskindly click the link below:
#J-18808-LjbffrCustomer Experience Representative – Stations in Bradford-on-Avon employer: First Group
At Great Western Railway, we pride ourselves on being an exceptional employer that values our team members and their contributions to delivering outstanding customer service. With a strong commitment to employee wellbeing, we offer a range of benefits including health cash plans, travel perks, and opportunities for professional growth through comprehensive training programmes. Our inclusive work culture fosters diversity and supports flexible working arrangements, making GWR a fantastic place to build a rewarding career in the heart of the South West.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative – Stations in Bradford-on-Avon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Representative – Stations in Bradford-on-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Group:Your cover letter is your chance to shine! Tell us why you want to work at First Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Group!
How to prepare for a job interview at First Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
