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For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist passengers at various stations.
- Company: Join Great Western Railway, transforming rail travel for over 100 million passengers annually.
- Benefits: Enjoy health perks, lifestyle discounts, free travel passes, and a supportive work environment.
- Why this job: Be part of a dynamic team making journeys enjoyable and safe for everyone.
- Qualifications: Strong communication skills, calm under pressure, and experience in customer-facing roles preferred.
- Other info: Full training provided; assessment day on 19 September 2025 in Bristol.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team at Great Western Railway!
Multiple Frontline Roles Available – Service Delivery Assistants, Ticket Office and Customer Sales Advisors in Westbury, Castle Cary, Bradford-on-Avon, Trowbridge, Yeovil Pen Mill, Warminster and Frome.
Are you passionate about delivering outstanding service and helping people every day? We\’re looking for enthusiastic, customer-focused individuals to join our team at Great Western Railway (GWR).
If you thrive in dynamic environments and want to play a vital role in helping passengers have a smooth, safe, and enjoyable journey, we want to hear from you!
What We\’re Looking For?
We\’re seeking individuals who are:
- Committed to delivering exceptional customer service
- Calm under pressure and quick-thinking
- Team players who can also work independently
- Comfortable following safety protocols and procedures
- Excellent communicators with a friendly, proactive approach
- Confident using technology (e.g. smartphones/tablets)
- Experienced in customer-facing roles (preferred)
Minimum Requirements?
- Strong verbal and written communication skills
- Good numerical ability
- Ability to follow procedures accurately
- Availability for shift-based work, including weekends and holidays
Important Info
- Assessment Day: Friday, 19 September 2025 in Bristol Temple Point
- This advert includes current and upcoming permanent, fixed-term, full-time and part-time opportunities across the Wiltshire and Dorset area.
What to Expect?
- Apply Online: If shortlisted, you\’ll be invited to attend an in-person assessment day.
- Interested in the Service Delivery Assistant (Dispatcher) role? You\’ll need to complete an online Train Dispatch Multitasking Test. If successful, you\’ll be considered for the role. If not, you\’ll still be considered for other customer service positions.
- Assessment Day: Includes a group discussion, team-building exercise and a face-to-face interview.
- Final Stage: Involves a medical assessment, basic DBS check, drug and alcohol screening and a colour vision test.
- Training: Full training is provided, including a 3-week course based in Swindon.
About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK\’s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\’s a relaxing, efficient, and enjoyable experience. That\’s why we\’re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity
INGWR
Ready to be the face ofour service and make a real impact on our customers? Apply now and take the next step in your career!
For more details about the role, location, shift pattern and salarieskindly click the link below:
#J-18808-Ljbffr
Customer Experience Representative – Stations employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative – Stations
✨Tip Number 1
Familiarise yourself with Great Western Railway's values and mission. Understanding their commitment to exceptional customer service will help you align your responses during the assessment day, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Practice common customer service scenarios that may arise in a railway environment. Being able to demonstrate your problem-solving skills and calmness under pressure will impress the assessors during group discussions and exercises.
✨Tip Number 3
Brush up on your communication skills, especially in a team setting. Since teamwork is crucial for this role, being able to articulate your thoughts clearly and listen actively will help you stand out during the group activities.
✨Tip Number 4
Be prepared to discuss your previous customer-facing experiences. Highlight specific examples where you delivered outstanding service or handled difficult situations, as this will demonstrate your suitability for the role.
We think you need these skills to ace Customer Experience Representative – Stations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Great Western Railway is looking for in a Customer Experience Representative. Highlight key skills and attributes they value, such as customer service commitment and teamwork.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer-facing roles. Emphasise your communication skills, ability to work under pressure, and any experience with technology that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Use specific examples from your past experiences to demonstrate how you meet their criteria.
Prepare for the Assessment Day: Familiarise yourself with the assessment process mentioned in the job description. Practice group discussions and prepare for potential interview questions related to customer service scenarios to make a strong impression.
How to prepare for a job interview at First Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous customer-facing roles to deliver exceptional service.
✨Demonstrate Calmness Under Pressure
Prepare to discuss situations where you had to think quickly and remain calm under pressure. This role requires handling dynamic environments, so showcasing your ability to manage stress will be crucial.
✨Highlight Teamwork and Independence
Be ready to talk about your experiences working both as part of a team and independently. GWR values team players, but also needs individuals who can take initiative when required.
✨Familiarise Yourself with Safety Protocols
Since the role involves following safety procedures, it’s important to show that you understand their significance. Brush up on any relevant safety protocols and be prepared to discuss how you would adhere to them in your role.