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- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety and excellent customer service.
- Company: Join First Bus, a leading UK operator embracing innovative transport solutions.
- Benefits: Enjoy competitive pay, flexible hours, discounted travel, and health benefits.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real impact in public transport while enjoying variety and flexibility in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
The predicted salary is between 25000 - 26000 £ per year.
About First Bus
Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Salary: £12.60 per hour
Location: Crewe
Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
About the role
As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you.
You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer.
Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You’ll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rewards
- Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cashback benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice.
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc.
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass.
- Cycle to work scheme.
- 25 days' holiday + bank holidays.
- Pension scheme and chance to buy discounted First Group shares.
- Enhanced maternity / paternity pay.
Equal Opportunities
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Rail Replacement Coordinator in Crewe employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Crewe
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at First Bus. A friendly chat can open doors and give you insider info about the Rail Replacement Coordinator role.
✨Tip Number 2
Show off your customer service skills! When you get the chance to speak with hiring managers or during interviews, share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves various shift times, highlight your willingness to work weekends and late nights. It shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the First Bus team and being part of something great.
We think you need these skills to ace Rail Replacement Coordinator in Crewe
Some tips for your application 🫡
Show Your Passion for Transport: When you're writing your application, let your enthusiasm for the transport industry shine through! We love candidates who are genuinely excited about making passenger journeys better and safer.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to help others, as this role is all about providing excellent support to our passengers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Rail Replacement Coordinator role.
How to prepare for a job interview at First Group
✨Know the Company Inside Out
Before your interview, take some time to research First Bus and their commitment to innovation in public transport. Familiarise yourself with their values, especially around customer service and safety, as this will show your genuine interest in the role of Rail Replacement Coordinator.
✨Showcase Your Customer Service Skills
As a Rail Replacement Coordinator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This could be handling difficult situations or providing information effectively—make sure to highlight these during your interview!
✨Demonstrate Flexibility and Team Spirit
Given the variety of shifts and the need to work as part of a team, be ready to discuss your flexibility and teamwork skills. Share instances where you've adapted to changing circumstances or collaborated successfully with others, as this aligns perfectly with what First Bus is looking for.
✨Prepare for Safety and Regulations Questions
Since this is a safety-critical role, brush up on relevant regulations like PSVAR/PSVAIR. Be prepared to discuss how you would ensure compliance and safety while coordinating services. Showing that you understand the importance of these regulations will set you apart from other candidates.