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For Companies At a Glance
- Tasks: As a Conductor, you'll ensure a safe and enjoyable journey for passengers while providing top-notch customer service.
- Company: Join GWR, a leading railway operator with a commitment to transforming train travel in the UK.
- Benefits: Enjoy free rail travel, health care plans, discounts, and a supportive team environment.
- Why this job: Be part of a diverse team that values inclusivity and offers opportunities for personal growth.
- Qualifications: You need excellent communication skills and a passion for customer service; experience is a plus.
- Other info: Must be 18+, flexible with shifts, and live within 60 minutes of Bristol Temple Meads station.
The predicted salary is between 30000 - 42000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you\’ll play a key role in ensuring safe and enjoyable journeys for all our passengers.
What You\’ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We\’re Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)
Key Details?
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes travelling time of station to apply.
- As a safety-critical role, you\’ll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
What to Expect?
- After submitting an application, complete an online Situational Judgement Test (recommended on a laptop or computer).
- We will review any previous test results and update your application accordingly.
- If further testing is required, you will be provided with practice materials for the Stage 1 assessments, followed by online tests (recommended on a laptop or computer) one week later. All tests must be completed within the specified deadlines.
- Once testing is complete, your application will be reviewed by the hiring manager.
- If shortlisted, you will be invited to attend an assessment day, which includes group exercises and a competency‑based interview.
- Successful candidates must pass a medical assessment (colour vision, drug & alcohol screening) and complete a Basic DBS check.
- Full training provided, including a 8 week programme in Swindon to prepare you for the role.
🚄 About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK\’s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\’s a relaxing, efficient and enjoyable experience. That\’s why we\’re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share‑saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗 Exceptional Individuals – Neurodiversity 🔗 Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
#J-18808-Ljbffr
Conductor employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Familiarise yourself with GWR's values and customer service ethos. Understanding what they stand for will help you align your responses during any interviews or discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Brush up on your communication skills. As a Conductor, you'll need to interact with a diverse range of passengers. Practising clear and friendly communication can help you stand out as someone who can deliver excellent customer service.
✨Tip Number 3
Gain some experience in front-line customer service if you haven't already. Whether it's through volunteering or part-time work, having real-life examples of how you've handled challenging situations will be invaluable during the selection process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the role requires working various hours, demonstrating your willingness to adapt to different schedules will show that you're committed and ready for the demands of the job.
We think you need these skills to ace Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Conductor at GWR. Highlight your customer service experience and ability to manage safety and operational activities in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, teamwork, and any front-line customer service experience you have.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations and work flexibly.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is crucial for a role in a regulated industry.
How to prepare for a job interview at First Group
✨Show Your Passion for Customer Service
As a Conductor, delivering outstanding customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a world-class experience.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts, including weekends and bank holidays. Highlight your ability to adapt to changing situations and your willingness to work flexible hours. Share any experiences where you successfully managed unexpected challenges.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your interpersonal skills.
✨Emphasise Teamwork and Relationship Building
Conductors work closely with colleagues from different teams. Be ready to discuss your experience in team settings and how you've built positive relationships with coworkers. This will show that you can collaborate effectively in a dynamic environment.