Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead engagement initiatives and enhance employee experience at First Bus.
- Company: Join First Bus, a forward-thinking company committed to inclusivity and employee wellbeing.
- Benefits: Enjoy flexible working, discounted travel, health support, and 25 days holiday plus bank holidays.
- Why this job: Make a real impact on colleague engagement while working in a supportive and diverse environment.
- Qualifications: Experience in employee engagement, strong analytical skills, and excellent communication abilities required.
- Other info: Background checks will be conducted as part of the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Colleague Engagement and Experience Manager to join our team on a full time permanent basis.
The Colleague Engagement and Experience Manager will play a key role in executing and delivering engagement and experience initiatives that bring our people strategy to life at First Bus.
Reporting to the Head of Colleague Engagement and Experience, this role will focus on delivering insight-led programmes, supporting engagement campaigns, and driving execution across multiple workstreams. It will work closely with colleagues across HR, Internal Communications, and the wider business to ensure a consistent and inclusive experience for all employees.
This role requires strong collaboration, attention to detail, and a delivery mindset to ensure initiatives are rolled out effectively and with measurable impact.
Key Responsibilities
Colleague Engagement and Experience Delivery
- Support the delivery of the colleague engagement plan in alignment with business priorities and the internal communications calendar.
- Coordinate and implement initiatives that enhance connection and inclusion, including ‘Team Time\’, First Line Manager (FLM) sessions, and other employee touchpoints.
- Manage the operational aspects of three annual engagement surveys, ensuring smooth rollout, timely reporting, and follow-up actions.
- Work with the people partnering team, ICE Partners, and business leaders to track and follow through on engagement action plans.
- Develop and maintain tools, templates, and content to support local engagement delivery (e.g., toolkits, guides, session materials).
- Promote and support wellness and inclusion activities in collaboration with relevant partners.
Recognition and Culture Building
- Deliver and support the ‘Our Way\’ recognition programme across the business.
- Partner with managers to ensure consistent and meaningful recognition practices at both local and national levels.
- Help embed First Bus values and behaviours across engagement activities.
Collaboration and Stakeholder Support
- Partner closely with Internal Communications to align messaging and ensure timely, engaging delivery.
- Support the development and execution of an annual engagement calendar that reflects business milestones and key colleague moments.
- Provide operational and administrative support to ensure initiatives are delivered on time, on budget, and in line with compliance standards.
- Work with L&D and other partners to help amplify regional development opportunities and initiatives.
Data Insights & Continuous Improvement
- Assist with coordination and reporting of engagement surveys, including data analysis, insights generation, and dashboard preparation.
- Track engagement performance across teams and regions, helping to identify trends and opportunities for improvement.
- Support the development and monitoring of Local Business Unit (LBU) plans aligned to engagement objectives
Skills & Experience
- Experience supporting employee engagement and experience initiatives within a large or complex organisation.
- Strong analytical skills and confidence working with engagement and survey data.
- Comfortable delivering and supporting programmes across multiple stakeholder groups and locations.
- Excellent written and verbal communication skills, with the ability to translate plans into compelling messages and materials.
- Strong organisational and coordination skills, with a focus on timely and consistent delivery.
- Experience using digital collaboration and engagement tools (e.g., intranets, survey platforms, project trackers like Trello).
Rewards & Benefits
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
- We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
- Cycle to work scheme
- 25 days\’ holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You\’ll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
#J-18808-Ljbffr
Colleague Engagement and Experience Manager employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Engagement and Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in employee engagement and experience. Understanding what initiatives are currently successful in other organisations can help you bring fresh ideas to the table during interviews.
✨Tip Number 2
Network with professionals in HR and employee engagement roles. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented engagement initiatives in the past. Be ready to share measurable outcomes that demonstrate your impact on employee satisfaction and inclusion.
✨Tip Number 4
Research First Bus's values and culture thoroughly. Tailor your conversations to reflect how your personal values align with theirs, showcasing your commitment to fostering an inclusive and engaging workplace.
We think you need these skills to ace Colleague Engagement and Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in employee engagement and experience initiatives. Use keywords from the job description, such as 'collaboration', 'insight-led programmes', and 'analytical skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for colleague engagement and how your previous experiences align with the responsibilities outlined in the job description. Mention specific initiatives you've led or contributed to that showcase your ability to enhance connection and inclusion.
Showcase Analytical Skills: Since the role requires strong analytical skills, provide examples of how you've worked with engagement data in the past. Discuss any tools or methodologies you used to analyse data and how your insights led to actionable improvements.
Highlight Communication Skills: Given the importance of communication in this role, emphasise your written and verbal communication skills. Include examples of how you've successfully translated complex plans into engaging messages or materials for diverse audiences.
How to prepare for a job interview at First Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Colleague Engagement and Experience Manager. Familiarise yourself with the key initiatives mentioned in the job description, such as engagement surveys and recognition programmes, so you can discuss how your experience aligns with these tasks.
✨Showcase Collaboration Skills
This role requires strong collaboration across various teams. Be prepared to share examples from your past experiences where you successfully worked with different stakeholders, particularly in HR or internal communications, to achieve common goals.
✨Demonstrate Analytical Abilities
Since the position involves working with engagement data, be ready to discuss your analytical skills. Prepare to talk about how you've used data insights in previous roles to drive engagement initiatives or improve employee experiences.
✨Emphasise Communication Skills
Excellent written and verbal communication is crucial for this role. Think of specific instances where you translated complex ideas into clear messages or materials, especially in a corporate setting, and be ready to share those during the interview.
