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- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: First Travel Solutions, a leader in transport solutions with a focus on customer care.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Join a passionate team and make a real difference in transport services while enjoying flexibility.
- Qualifications: Customer service skills and a positive attitude; transport experience is a plus but not required.
- Other info: Great opportunity for those seeking varied hours and a physically active role.
The predicted salary is between 13 - 16 £ per hour.
Salary: £14.89 per hour
Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
Location: covering Clapham – Basingstoke - Surbiton - Winchester areas.
About the role: As a Rail Replacement Coordinator, you will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you are happy to work weekends and would like to work flexible hours at a competitive rate of pay, then we would like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You will be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rail Replacement Coordinator in Clapham employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Clapham
✨Tip Number 1
Get to know the company! Research First Travel Solutions and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 4
Be flexible and open-minded! The role requires working various shifts, so highlight your adaptability during interviews. Show that you're ready to tackle any challenge that comes your way, especially in a fast-paced environment like rail replacement.
We think you need these skills to ace Rail Replacement Coordinator in Clapham
Some tips for your application 🫡
Show Your Passion for Transport: Make sure to highlight your enthusiasm for the transport industry in your application. We love candidates who are genuinely excited about providing excellent customer service and keeping things running smoothly!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Rail Replacement Coordinator role. Mention specific experiences that showcase your ability to handle customer service and safety standards.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you started on this exciting journey with First Travel Solutions!
How to prepare for a job interview at First Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key aspects of the job, such as safety protocols, customer service expectations, and the importance of data collection. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you had to handle difficult passengers or resolve issues quickly. This will demonstrate your ability to stay calm under pressure and your commitment to providing top-notch service.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to the role. For instance, how would you manage a delay or assist a passenger with special needs? Practising these scenarios beforehand can help you articulate your thought process and decision-making skills during the interview.
✨Highlight Your Flexibility and Team Spirit
This position requires working various shifts and being part of a team. Be prepared to discuss your availability and willingness to work weekends and late nights. Share examples of how you've successfully collaborated with others in previous roles, showcasing your adaptability and teamwork skills.
