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For Companies At a Glance
- Tasks: Ensure safe, on-time train departures and provide exceptional customer support.
- Company: Join GWR, a leading UK rail network with a focus on customer experience.
- Benefits: Enjoy health perks, travel discounts, and a competitive pension scheme.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Strong communication skills and a team player attitude required.
- Other info: Flexible shifts, full training provided, and a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready for a new challenge? Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference? Join us as a Service Delivery Assistant (Train Dispatcher)! We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!
What You'll Do
- Provide outstanding customer service and assistance.
- Ensure safe and timely train dispatch.
- Provide helpful information and assistance to customers.
- Prioritise the safety of customers, colleagues, and visitors.
- Keep the station clean and secure.
- Collaborate with teams to provide real-time information during disruptions.
- Enhance customer security through your strong visibility within the station.
What We're Looking For
- Strong team player, able to work independently.
- Excellent communication and basic numeracy skills.
- Computer literate and comfortable using apps.
Working Pattern
You must be flexible to work shifts, including weekends and bank holidays. Due to the nature of the shifts involved in these roles, applicants must be 18 years of age or older to apply.
What to Expect
- After submitting your application, you will be invited to complete a Situational Judgement Test (recommended on a laptop/computer).
- Shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
- Successful candidates will be invited for a competency-based interview tentatively scheduled week commencing 02 March 2026.
- Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
- Full training will be provided, including a 3-week training programme in Swindon.
Who are we?
GWR is proud to run one of the UK's most prestigious rail networks, connecting over 275 destinations from Cornwall and South Wales to London. With some of the newest trains in the country and over 100 million journeys each year, we're transforming how people experience train travel—making it faster, more relaxing, and customer-focused. Join our diverse team of over 6,000 people and help us deliver exceptional service on every journey.
Perks & Benefits
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Train Dispatcher in Chippenham employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher in Chippenham
✨Tip Number 1
Get to know the company! Research GWR and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your situational judgement skills! Since you'll be taking a Situational Judgement Test, try out some practice scenarios online. This will help you think on your feet and make confident decisions under pressure.
✨Tip Number 3
Brush up on your communication skills! As a Train Dispatcher, you'll need to convey information clearly and effectively. Consider role-playing with a friend or family member to get comfortable with different customer service scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and ready to take the first step towards joining our fantastic team at GWR.
We think you need these skills to ace Train Dispatcher in Chippenham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re excited about the role and ready to make a difference in our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Use examples from your past experiences that demonstrate your ability to handle pressure and provide excellent service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at First Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Train Dispatcher does. Familiarise yourself with the responsibilities listed in the job description, like ensuring safe and timely train dispatch and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Train Dispatcher, communication is key! During the interview, practice clear and concise responses. You might be asked how you would handle a difficult customer or a disruption. Use these scenarios to demonstrate your ability to communicate effectively under pressure, showcasing your calmness and decision-making skills.
✨Prepare for Situational Questions
Expect competency-based questions that assess how you handle real-life situations. Think of examples from your past experiences where you provided outstanding customer service or worked as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Emphasise Your Team Spirit
Being a strong team player is crucial for this role. Be ready to discuss times when you've collaborated with others to achieve a common goal. Highlight your flexibility and willingness to work shifts, including weekends and bank holidays, as this shows your commitment to the team's success and the safety of customers.
