Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of GWR, ensuring safe and enjoyable journeys for passengers.
- Company: Join Great Western Railway, a leader in transforming rail travel.
- Benefits: Health cash plan, gym discounts, free travel pass, and more.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Excellent communication skills and a positive attitude are essential.
- Other info: Full training provided, with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Train Manager, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.
What You’ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We’re Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details?
- As this is a safety-crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety-critical role, you’ll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
What to Expect
- After submitting an application, complete an online Situational Judgement Test (recommended on a laptop or computer).
- We will review any previous test results and update your application accordingly.
- If further testing is required, you will be provided with practice materials for the Stage 1 assessments, followed by online tests (recommended on a laptop or computer) one week later. All tests must be completed within the specified deadlines.
- Once testing is complete, your application will be reviewed by the hiring manager.
- If shortlisted, you will be invited to attend an assessment day, which includes group exercises and a competency-based interview.
- Successful candidates must pass a medical assessment (colour vision, drug & alcohol screening) and complete a Basic DBS check.
- Full training provided, including an 8-week programme in Swindon to prepare you for the role.
About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – Neurodiversity. Health Assured – Neurodiversity. GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
Train Manager in Bristol employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager in Bristol
✨Tip Number 1
Get to know GWR and what they stand for! Familiarise yourself with their values and customer service approach. This will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your situational judgement skills! Since you'll need to complete an online test, try out some practice scenarios beforehand. This will boost your confidence and help you tackle those tricky questions like a pro.
✨Tip Number 3
Be ready for the assessment day! Brush up on your teamwork and communication skills, as you'll be doing group exercises. Show off your ability to stay calm under pressure and work well with others – that's what GWR is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your emails for updates and be prompt in completing any required tests or assessments.
We think you need these skills to ace Train Manager in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with our values at GWR.
Tailor Your Application: Make sure to customise your application for the Train Manager position. Highlight your customer service skills and any relevant experience that showcases your ability to handle situations calmly and professionally, just like we do at GWR.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and the application process right there.
How to prepare for a job interview at First Group
✨Know Your Role Inside Out
Before your interview, make sure you understand the responsibilities of a Train Manager at Great Western Railway. Familiarise yourself with their commitment to customer service and safety. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service. Think about situations where you handled queries or resolved issues calmly and confidently. This will show that you can be the friendly face GWR is looking for.
✨Practice Situational Judgement Tests
Since you'll need to complete an online Situational Judgement Test, practice similar tests beforehand. This will help you get comfortable with the format and improve your chances of performing well. Look for resources online that mimic these types of assessments.
✨Be Ready for Group Exercises
During the assessment day, you'll likely participate in group exercises. Brush up on your teamwork skills and be prepared to collaborate effectively with others. Show your proactive attitude and ability to stay calm under pressure, as these are key traits for a Train Manager.
