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- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety and excellent customer service.
- Company: Join First Bus, a leading UK operator embracing innovative transport technology.
- Benefits: Competitive pay, health benefits, flexible hours, discounted travel, and 25 days holiday.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real impact in public transport while enjoying flexibility and variety in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience in the industry is a plus.
The predicted salary is between 30000 - 30000 £ per year.
About First Bus
Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
About the role
As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You’ll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rewards
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support. We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass, Cycle to work scheme, 25 days' holiday + bank holidays, Pension scheme and chance to buy discounted First Group shares, Enhanced maternity / paternity pay, Flexible working.
Equal Opportunities
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Rail Replacement Coordinator in Bristol employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Bristol
✨Tip Number 1
Get to know the company! Research First Bus and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and safety standards. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rail Replacement Coordinator in Bristol
Some tips for your application 🫡
Show Your Passion for Transport: When you're writing your application, let us know why you're excited about the transport industry! Share any experiences or interests that highlight your enthusiasm for customer service and public transport.
Tailor Your Application: Make sure to customise your application to fit the Rail Replacement Coordinator role. Highlight relevant skills and experiences that align with what we're looking for, like teamwork, communication, and flexibility.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at First Group
✨Know the Company Inside Out
Before your interview, take some time to research First Bus and its commitment to innovation in public transport. Familiarise yourself with their values, especially around customer service and safety, as this will show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Rail Replacement Coordinator, you'll need to showcase your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, highlighting your communication skills and patience.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations on the job. Think about scenarios involving passenger safety, working under pressure, or coordinating with drivers. Practising your responses can help you feel more confident during the interview.
✨Show Your Flexibility and Team Spirit
Since the role requires working varied shifts and being part of a team, be prepared to discuss your availability and how you work collaboratively. Share examples of times when you adapted to changing circumstances or supported your colleagues in achieving a common goal.