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- Tasks: Lead a team to deliver outstanding customer service and ensure passenger safety.
- Company: Join GWR, a leading rail company transforming travel experiences.
- Benefits: Health cash plan, gym discounts, free travel pass, and more perks.
- Why this job: Make a real impact in a fast-paced environment while helping customers enjoy their journeys.
- Qualifications: Strong communication skills and experience in high-performing teams.
- Other info: Flexible working and commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team and Make a Difference! Are you passionate about customer service, teamwork, and safety? Do you thrive in a fast-paced environment where every day is different? We are looking for a dynamic and motivated Station Supervisor to lead our teams in delivering a world-class experience for our customers at Bristol Parkway station.
What You’ll Do?
- Leading and inspiring your team to deliver outstanding customer service and ensuring the safety of all passengers and staff.
- Proactively assisting customers, providing real-time information, and ensuring their journey is smooth and enjoyable.
- Overseeing the safe and on-time departure of trains, ensuring all dispatch procedures are followed precisely.
- Maintaining a clean, safe, and welcoming environment throughout the station.
- Providing strong visibility and support, ensuring customer security and resolving any issues swiftly.
What We’re Looking For?
- Passionate about customer service and ready to go above and beyond.
- Confident leaders with the ability to motivate a team to perform at their best.
- Quick decision-makers who stay calm under pressure, especially in challenging situations.
- Proactive and solutions-focused, always ready to take initiative and adapt to changing circumstances.
- Detail-oriented, following strict safety and operational procedures.
Skills & Experience Required?
- Strong communication skills – both verbal and written.
- Experience working as part of a high-performing team.
- Basic computer literacy to manage station operations and customer information.
- A solid understanding of numerical tasks to support station administration.
Working Pattern?
You will be required to work on a rotational shift pattern, which includes weekends, bank holidays, and night shifts. The shift schedule operates on a three-week rotation, with working hours ranging from 04:30 AM to 01:30 AM. Please note that your start and finish times may fall outside the hours when public transport is available, so you must have a reliable means of getting to and from the station independently.
What to Expect?
After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer). Successful candidates will be invited for a competency-based interview tentatively scheduled for the week commencing 15 December 2025. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Join the team behind this success and help us raise the bar even higher!
Dispatch Supervisor in Bristol employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Supervisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GWR. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the Train Dispatch Multi-Tasking Test by brushing up on your multitasking skills. Try out some online tests or games that challenge your ability to juggle multiple tasks at once. It’ll give you a leg up when it comes to the real deal!
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you’ve led a team or resolved conflicts. Be ready to share these stories during your competency-based interview to demonstrate that you can inspire and motivate others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Dispatch Supervisor in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you're not just looking for a job, but that you genuinely care about making a difference.
Highlight Your Leadership Skills: As a Dispatch Supervisor, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times when you've motivated others or made quick decisions under pressure. We love to see confident leaders who can inspire their teams!
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to safety and operational procedures. In your written application, mention any experiences where your attention to detail made a positive impact. This will show us that you understand the importance of following strict guidelines.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll be able to find all the information you need about the role. Plus, it helps us keep track of your application better. Don’t miss out on this opportunity!
How to prepare for a job interview at First Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dispatch Supervisor. Familiarise yourself with customer service principles, safety protocols, and team leadership strategies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Station Supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to stay calm under pressure and make quick decisions, as these are key traits they're looking for.
✨Demonstrate Customer Service Passion
GWR values outstanding customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where you provided exceptional service or solved a customer's problem effectively. This will show that you align with their mission to deliver a world-class experience.
✨Prepare for Competency Questions
Since the interview will be competency-based, practice answering questions that assess your skills and experiences related to the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your thoughts clearly and demonstrate your suitability for the position.