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- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: First Travel Solutions, a leader in transport solutions with a focus on customer care.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Join a passionate team and make a real difference in transport services while enjoying flexibility.
- Qualifications: Customer service skills and a willingness to work varied shifts; transport experience is a plus.
- Other info: Great opportunity for personal growth in a supportive team atmosphere.
The predicted salary is between 11 - 17 £ per hour.
Salary: £14.89 per hour
Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
Location: covering Bournemouth - Poole - Southampton – Havant - Yeovil
About the role: As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You’ll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rail Replacement Coordinator in Bournemouth employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Bournemouth
✨Tip Number 1
Get to know the company! Research First Travel Solutions and their values. When you show up for an interview, drop in some knowledge about their operations or recent news. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping passengers, think of scenarios where you’ve provided excellent service. Be ready to share these stories during your chat with them.
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability for those varied shifts. They want someone who can jump in at a moment's notice, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Rail Replacement Coordinator in Bournemouth
Some tips for your application 🫡
Show Your Passion for Transport: When you're writing your application, let us know why you're passionate about the transport industry. Share any experiences or stories that highlight your enthusiasm for customer service and how you can make a difference in this role.
Highlight Your Customer Service Skills: We want to see how you excel in customer service! Use specific examples from your past roles where you’ve gone above and beyond to help customers. This will show us that you’re the right fit for our team.
Be Clear About Your Availability: Since this role involves a variety of shift times, it’s important to be upfront about your availability. Let us know when you can work, especially weekends and evenings, so we can find the best fit for you.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at First Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key aspects of the job, such as safety protocols, customer service expectations, and the importance of data collection. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer, and be ready to discuss how you handled any challenges that arose.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work flexible hours and your willingness to adapt to changing situations. Share experiences where you successfully collaborated with a team or took the initiative to solve problems. This will show that you can thrive in a dynamic environment like rail replacement operations.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and what a typical shift looks like. This not only shows your interest but also helps you determine if the role is the right fit for you.
