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- Tasks: Provide top-notch customer service, sell tickets, and ensure safe train dispatch.
- Company: Join GWR, a leader in transforming train travel with a focus on customer experience.
- Benefits: Enjoy free rail travel, health care, discounts, and ongoing professional development.
- Why this job: Be part of a dynamic team making train travel enjoyable and efficient for everyone.
- Qualifications: Strong communication skills, attention to detail, and a friendly attitude are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the Job As an S7 in East Cornwall you will have a multifunctional role. You will provide staff coverage on the stations, ensure that customer requirements are met and exceeded, sell tickets, provide journey information, and ensure that station activities including the dispatching of train services and platform management are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
Your main responsibilities will be:
- Providing the highest level of customer service and being dedicated to customer needs
- Meet and greet customers at the ticket barrier by being friendly, professional and efficient.
- Selling tickets and providing journey information using our ticket selling systems.
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment
You’ll need to be:
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you’ll need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
About the location East Cornwall stations provide good transport links to the surrounding area and cover a number of stations in the Cornwall area. During the busy holiday periods due to its proximity to many popular tourist locations and venues, large numbers visit this station. Own transport is necessary due to the start and finish times of shifts being outside of train running times.
Working pattern Role will require working a range of hours between 05:30-22:30 at East Cornwall Stations including Liskeard, Bodmin Parkway and Par Station. Days off to be confirmed on a weekly basis as the roster is released, average week will consist of 4 working days at 8 hours and 45 minutes per shift.
Additional information The advert is to create a talent pool of suitable candidates to place into roles as and when they arise in East Cornwall Stations. Candidates successfully shortlisted will be invited to undertake an ability test and a competency-based interview. The successful candidate will be required to undertake a safety critical medical and meet the standards required for this role (includes eyesight, hearing as well as a drugs and alcohol screen). A Basic DBS is also required. Interviews will take place on Wednesday 25th February.
The Reward As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including ongoing development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Train Dispatch and Ticket Sales in Bodmin employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatch and Ticket Sales in Bodmin
✨Tip Number 1
Get to know GWR and its values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you can demonstrate your ability to handle customer queries and issues effectively. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be ready for those competency-based questions! Prepare examples from your past experiences that showcase your problem-solving skills, teamwork, and ability to stay calm under pressure. The STAR method (Situation, Task, Action, Result) can help structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the GWR family. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Train Dispatch and Ticket Sales in Bodmin
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that showcase your friendly and professional approach.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities listed in the job description, especially around ticket sales and train dispatch. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at First Group
✨Know Your Customer Service Basics
Since this role is all about providing top-notch customer service, brush up on the key principles of excellent customer care. Think about how you can demonstrate your ability to meet and exceed customer needs during the interview.
✨Familiarise Yourself with Train Dispatch Procedures
Understanding the basics of train dispatching will give you an edge. Research GWR's procedures and be ready to discuss how you would ensure safe and punctual departures, as well as how you would handle any potential issues.
✨Show Off Your Multitasking Skills
This job requires juggling multiple tasks at once. Prepare examples from your past experiences where you successfully managed several responsibilities simultaneously, especially in a busy environment.
✨Be Ready for Scenario Questions
Expect competency-based questions that assess your decision-making skills in crisis situations. Think of specific examples where you remained calm and directive under pressure, and be prepared to share these stories.
