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For Companies At a Glance
- Tasks: Ensure safe train departures, assist customers, and maintain a clean station environment.
- Company: Major railway company with a focus on customer service.
- Benefits: Free rail travel, health care plans, and flexible shifts.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Excellent customer service skills and attention to detail.
- Other info: Opportunity for early and late shifts with a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A major railway company is looking for an S7 role at East Cornwall Stations including Liskeard and Bodmin Parkway. The position requires excellent customer service skills, attention to detail, and the ability to work independently or in a team.
Responsibilities include:
- Ensuring the safe and timely departure of trains
- Assisting customers
- Maintaining a clean station environment
The role involves early and late shifts, and candidates will need to undergo medical checks. Benefits include free rail travel and health care plans.
Rail Station Service Lead: Tickets & Dispatch in Bodmin employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Station Service Lead: Tickets & Dispatch in Bodmin
✨Tip Number 1
Get to know the company! Research the railway's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of scenarios where you can demonstrate your ability to handle difficult situations with a smile. Role-play with a friend if you need to!
✨Tip Number 3
Be ready for those early and late shifts! Show your flexibility and willingness to adapt to the schedule. Mentioning this in your interview can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen on joining the team at East Cornwall Stations.
We think you need these skills to ace Rail Station Service Lead: Tickets & Dispatch in Bodmin
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing top-notch service at the station.
Attention to Detail is Key: When filling out your application, pay close attention to the details. We’re looking for candidates who can ensure everything runs smoothly, so make sure your application is clear and free of errors.
Team Player or Independent Worker?: Let us know if you thrive in a team environment or if you prefer working independently. This role requires flexibility, so sharing examples of both will show us you’re the right fit for our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at First Group
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've gone above and beyond to assist customers, especially in a busy environment like a railway station.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in your work. Whether it's checking tickets or managing schedules, be ready to share instances where your attention to detail made a difference.
✨Show Your Team Spirit
This role requires both independent work and teamwork. Be prepared to talk about times when you've successfully collaborated with others, as well as when you've taken the initiative on your own.
✨Understand Shift Work
Since the position involves early and late shifts, express your flexibility and readiness to adapt to different working hours. It’s also a good idea to mention any previous experience with shift work.
